Gralen Co. - Customer Feedback Survey Question Title * 1. Name Question Title * 2. Please enter your store email address Question Title * 3. Please enter the name of your store Question Title * 4. How important are the following factors when choosing which products to order?(1 = Not important, 10 = Extremely important) 1 2 3 4 5 6 7 8 9 10 Brand Recognition Brand Recognition 1 Brand Recognition 2 Brand Recognition 3 Brand Recognition 4 Brand Recognition 5 Brand Recognition 6 Brand Recognition 7 Brand Recognition 8 Brand Recognition 9 Brand Recognition 10 Competitive Pricing Competitive Pricing 1 Competitive Pricing 2 Competitive Pricing 3 Competitive Pricing 4 Competitive Pricing 5 Competitive Pricing 6 Competitive Pricing 7 Competitive Pricing 8 Competitive Pricing 9 Competitive Pricing 10 New Products New Products 1 New Products 2 New Products 3 New Products 4 New Products 5 New Products 6 New Products 7 New Products 8 New Products 9 New Products 10 Product Quality Product Quality 1 Product Quality 2 Product Quality 3 Product Quality 4 Product Quality 5 Product Quality 6 Product Quality 7 Product Quality 8 Product Quality 9 Product Quality 10 Product Uniqueness/Differentiation Product Uniqueness/Differentiation 1 Product Uniqueness/Differentiation 2 Product Uniqueness/Differentiation 3 Product Uniqueness/Differentiation 4 Product Uniqueness/Differentiation 5 Product Uniqueness/Differentiation 6 Product Uniqueness/Differentiation 7 Product Uniqueness/Differentiation 8 Product Uniqueness/Differentiation 9 Product Uniqueness/Differentiation 10 Customer Demand/Popularity Customer Demand/Popularity 1 Customer Demand/Popularity 2 Customer Demand/Popularity 3 Customer Demand/Popularity 4 Customer Demand/Popularity 5 Customer Demand/Popularity 6 Customer Demand/Popularity 7 Customer Demand/Popularity 8 Customer Demand/Popularity 9 Customer Demand/Popularity 10 Sustainability/Eco-Friendly Focus Sustainability/Eco-Friendly Focus 1 Sustainability/Eco-Friendly Focus 2 Sustainability/Eco-Friendly Focus 3 Sustainability/Eco-Friendly Focus 4 Sustainability/Eco-Friendly Focus 5 Sustainability/Eco-Friendly Focus 6 Sustainability/Eco-Friendly Focus 7 Sustainability/Eco-Friendly Focus 8 Sustainability/Eco-Friendly Focus 9 Sustainability/Eco-Friendly Focus 10 Made in the US Products Made in the US Products 1 Made in the US Products 2 Made in the US Products 3 Made in the US Products 4 Made in the US Products 5 Made in the US Products 6 Made in the US Products 7 Made in the US Products 8 Made in the US Products 9 Made in the US Products 10 Question Title * 5. Rank the following categories from most important to least important for the future of your business by clicking the arrows(Top=most important, Bottom=least important) Question Title * 6. Rank the following factors that add the most value to your business when opening an email campaign by clicking the arrows(Top=most value, Bottom=least value) Question Title * 7. Rank the following issues that keep you from ordering more often by clicking the arrows(Top=most common issue, Bottom=least common issue) Question Title * 8. How often do you prefer receiving emails? 1-2x per week 2-3x per week More than 3x per week No preference Question Title * 9. How satisfied are you with the level of customer service you have received from The Gralen Company?(1 = Very Unsatisfied, 10 = Very Satisfied) 1 10 Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 10. What is the most common way you place orders? Gralenco.com (Direct) Wholesalepet.com Faire Phone Email Other (please specify) Question Title * 11. Where do you look first for the latest information about our products? Gralen emails Gralenco.com Wholesalepet.com Tradeshows Other (please specify) Question Title * 12. Aside from pet food, what other brands/categories should The Gralen Company offer that sell well in your store? Question Title * 13. Is there anything we can do to improve your overall customer service experience with The Gralen Company? Question Title * 14. What do you like the most from your experience with The Gralen Company? Question Title * 15. What is the most important thing we can do as a distributor for your business? Done