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* 3. How satisfied were you with our initial response time to your referral?

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* 4. How satisfied were you with the quality of information provided to you following the referral? (i.e. wait-times, assessment process, decision on referral acceptance)

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* 5. If the person who was referred was offered an initial appointment, how satisfied were you with the availability?

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* 6. Overall, how satisfied were you with the way we managed your referral?

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* 7. We welcome any suggestions to improve our referral process:

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