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* 1. Staff appearance & Interaction – Do we smile and are we polite? Do we wear ironed uniforms and do we wear name badges?

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* 2. Centre Based Respite (Hope Cottage) – Is the house clean and well maintained?

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* 3. Centre Based Respite (Hope Cottage) – Is there good booking availability and accurate scheduling?

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* 4. Accommodation Support (Maidenhair, Yodelay) – Do staff provide quality support?

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* 5. Accommodation Support (Maidenhair, Yodelay) – Is the house clean and well maintained?

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* 6. Day Respite Group (NRG, Bowling) – Do the activities we offer in our Tuesday and Thursday groups meet your needs?

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* 7. Are our vans tidy and clean? Safely driven? Are we punctual?

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* 8. Administration Office – Are your telephone calls and enquiries handled professionally, competently and politely?

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* 9. Overall, how would you rate your experiences with Bethany Care...?

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* 10. Are there any comments or suggestions you would like to make?

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