Gone Running Customer Survey Question Title * 1. How often does our store have what you want in stock? Always Most of the time About half of the time Once in a while Never Question Title * 2. How satisfied are you with the selection of products available at our store? Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not at all satisfied If you have suggestions on new products to carry, please write them here. Question Title * 3. How friendly are our employees? Not at all friendly Extremely friendly Not at all friendly Extremely friendly Question Title * 4. How helpful and knowledgeable are our employees? Not at all helpful Extremely helpful Not at all helpful Extremely helpful Question Title * 5. How well presented is our store? Not at all well presented Extremely well presented Not at all well presented Extremely well presented Question Title * 6. How easy is it to find our store? Not at all easy Extremely easy Not at all easy Extremely easy Question Title * 7. How good is the English and Cantonese of the staff in our store? Both English and Cantonese are good English is good but Cantonese is bad English is bad but Cantonese is good Both English and Cantonese are bad Question Title * 8. Do you think our store's prices are too high, too low, or about right? Much too high Too high About right Too low Much too low Question Title * 9. Compared to our competitors, are our prices higher, lower, or about the same? Much higher Somewhat higher About the same Somewhat lower Much lower Question Title * 10. How often do you use coupons or get discounts at our store? Extremely often Very often Somewhat satisfied Not so satisfied Not at all often Question Title * 11. How fair is the return policy of our store? Extremely fair Very fair Somewhat fair Not so fair Not at all fair I don't have an opinion Question Title * 12. How fair is the shipping policy of our store? Extremely fair Very fair Somewhat fair Not so fair Not at all fair I don't have an opinion Question Title * 13. How effective is our store at resolving customer concerns? Extremely effective Very effective Somewhat effective Not so effective Not at all effective I don't have an opinion Question Title * 14. Overall, are you satisfied or dissatisfied with our store? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 15. How likely is it that you would recommend this store to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 Not at all likely - 0 1 2 3 4 5 6 7 8 9 Extremely likely - 10 Question Title * 16. THANK YOU for taking the time today to help us improve.Do you have any other comments, questions, or concerns? Page1 / 1 100% of survey complete. Done