Gone Running Customer Survey
1.
How often does our store have what you want in stock?
Always
Most of the time
About half of the time
Once in a while
Never
2.
How satisfied are you with the selection of products available at our store?
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
Not at all satisfied
If you have suggestions on new products to carry, please write them here.
3.
How friendly are our employees?
Not at all friendly
1 star
2 stars
3 stars
4 stars
Extremely friendly
5 stars
4.
How helpful and knowledgeable are our employees?
Not at all helpful
1 star
2 stars
3 stars
4 stars
Extremely helpful
5 stars
5.
How well presented is our store?
Not at all well presented
1 thumb
2 thumbs
3 thumbs
4 thumbs
Extremely well presented
5 thumbs
6.
How easy is it to find our store?
Not at all easy
1 thumb
2 thumbs
3 thumbs
4 thumbs
Extremely easy
5 thumbs
7.
How good is the English and Cantonese of the staff in our store?
Both English and Cantonese are good
English is good but Cantonese is bad
English is bad but Cantonese is good
Both English and Cantonese are bad
8.
Do you think our store's prices are too high, too low, or about right?
Much too high
Too high
About right
Too low
Much too low
9.
Compared to our competitors, are our prices higher, lower, or about the same?
Much higher
Somewhat higher
About the same
Somewhat lower
Much lower
10.
How often do you use coupons or get discounts at our store?
Extremely often
Very often
Somewhat satisfied
Not so satisfied
Not at all often
11.
How fair is the return policy of our store?
Extremely fair
Very fair
Somewhat fair
Not so fair
Not at all fair
I don't have an opinion
12.
How fair is the shipping policy of our store?
Extremely fair
Very fair
Somewhat fair
Not so fair
Not at all fair
I don't have an opinion
13.
How effective is our store at resolving customer concerns?
Extremely effective
Very effective
Somewhat effective
Not so effective
Not at all effective
I don't have an opinion
14.
Overall, are you satisfied or dissatisfied with our store?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
15.
On a scale of 0 to 10,
How likely is it that you would recommend this store to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
16.
THANK YOU for taking the time today to help us improve.
Do you have any other comments, questions, or concerns?
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