Gone Running Customer Survey

1.How often does our store have what you want in stock?
2.How satisfied are you with the selection of products available at our store?
3.How friendly are our employees?
Not at all friendly
Extremely friendly
4.How helpful and knowledgeable are our employees?
Not at all helpful
Extremely helpful
5.How well presented is our store?
Not at all well presented
Extremely well presented
6.How easy is it to find our store?
Not at all easy
Extremely easy
7.How good is the English and Cantonese of the staff in our store?
8.Do you think our store's prices are too high, too low, or about right?
9.Compared to our competitors, are our prices higher, lower, or about the same?
10.How often do you use coupons or get discounts at our store?
11.How fair is the return policy of our store?
12.How fair is the shipping policy of our store?
13.How effective is our store at resolving customer concerns?
14.Overall, are you satisfied or dissatisfied with our store?
15.
On a scale of 0 to 10,
How likely is it that you would recommend this store to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likelyExtremely likely
16.THANK YOU for taking the time today to help us improve.
Do you have any other comments, questions, or concerns?
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