Question Title

* 1. Incubator / Accelerator Details

Question Title

* 2. Incubatee Details

Question Title

* 3. Service Responsiveness

  Poor Average Good Very Good Excellent
Prompt service to tenants / clients
Willingness to help customers
Readiness to respond to tenants’ requests

Question Title

* 4. Service Assurance

  Poor Average Good Very Good Excellent
Employees who instill confidence in clients
Making tenants feel safe in their transactions
Employees who are consistently courteous
Employees who have the knowledge to answer
Can handle all customer questions

Question Title

* 5. Empathy

  Poor Average Good Very Good Excellent
Giving clients / tenants individual attention
Employees who deal with tenants in a caring fashion
Having the customer's best interest at heart
Employees who understand the needs of their clients

Question Title

* 6. Tangibles

  Poor Average Good Very Good Excellent
Adequate Modern equipment
Visually appealing facilities
Employees who have a neat, professional appearance
Visually appealing materials associated with the service
Convenient business hours
Conference Room
Training Room
Toilets

Question Title

* 7. Service Reliability

  Poor Average Good Very Good Excellent
BI Providing services as promised
Dependability in handling tenants' service problems
Performing services right the first time
Providing services at the promised time
Keeping clients informed about when services will be performed

Question Title

* 8. Governance

  Poor Average Good Very Good Excellent
Mission / vision of incubator
Competent Management team
Screening process

Question Title

* 9. Service Ratings

  Poor Average Good Very Good Excellent Unavailable
Mentoring
Coaching
Training
Legal Services
Networking
Seed Assistance
VC Funding
Finance guidance
Marketing help
Strategy help
Compliance help
Cafetaria
Transportation
Shared Service
Concept Testing
Prototype Testing
Market Testing
Public Relation
Domain Hosting
IT Services
Internet Services
Subject Matter Experts
Backup and Restore Services
Uninterrupted Power Supply Services

T