2018 Sector Survey - Volunteering Queensland

Closes 21 December 2018

Thank you for taking the time to complete our 20-minute survey. Your feedback will help us better understand what you need from us as the peak body for volunteering in Queensland.

All supporters (volunteer-involving organisations) of Volunteering Queensland are invited to complete this survey and are reassured that your views and ideas will help Volunteering Queensland better support you, your volunteers, and your organisation. Your responses are very important to us and will help inform our sector advocacy, support and service offerings going forward.

Feedback is anonymous unless you choose to share good news stories that promote your volunteer program.

Please note * indicates mandatory questions.

If you require any further information or guidance please contact us on 3002 7600.

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* 1. Which sector does your organisation support?

If your organisation supports more than one sector, please select the one that best matches your organisation's primary goal. List any other sectors under 'Other'.

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* 2. How many volunteers does your organisation have? (please remember to include all volunteers including your Board, general/ office volunteers and event/ project volunteers)

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* 3. What is the postcode for your organisation?

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* 4. In what locations does your volunteer program operate? (select all that apply)

State-wide

Metropolitan

Regional

Remote

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* 5. What is your job title?

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* 6. Do you also currently volunteer outside of this role either formally in your organisation or for another organisation or informally?

Definition: Volunteering is time willingly given for the common good and without financial gain.

Yes

Not currently

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* 7. When you have been in touch with Volunteering Queensland, how has that contact been and how satisfied were you? (please consider our response times, helpfulness and the quality of information we provided)?

	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied	N/A
Phone	Phone Very dissatisfied	Phone Dissatisfied	Phone Neutral	Phone Satisfied	Phone Very satisfied	Phone N/A
Email	Email Very dissatisfied	Email Dissatisfied	Email Neutral	Email Satisfied	Email Very satisfied	Email N/A
Face to face	Face to face Very dissatisfied	Face to face Dissatisfied	Face to face Neutral	Face to face Satisfied	Face to face Very satisfied	Face to face N/A
Newsletter	Newsletter Very dissatisfied	Newsletter Dissatisfied	Newsletter Neutral	Newsletter Satisfied	Newsletter Very satisfied	Newsletter N/A
Website	Website Very dissatisfied	Website Dissatisfied	Website Neutral	Website Satisfied	Website Very satisfied	Website N/A
Social media	Social media Very dissatisfied	Social media Dissatisfied	Social media Neutral	Social media Satisfied	Social media Very satisfied	Social media N/A

Other (please specify)

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* 8. Do you have any comments about your contact with us and/ or how we can improve our contact? Please detail...

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* 9. Which of our services have you accessed? How satisfied were you with the services?

	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied	N/A
Membership	Membership Very dissatisfied	Membership Dissatisfied	Membership Neutral	Membership Satisfied	Membership Very satisfied	Membership N/A
VIKTOR volunteer recruitment website	VIKTOR volunteer recruitment website Very dissatisfied	VIKTOR volunteer recruitment website Dissatisfied	VIKTOR volunteer recruitment website Neutral	VIKTOR volunteer recruitment website Satisfied	VIKTOR volunteer recruitment website Very satisfied	VIKTOR volunteer recruitment website N/A
Helpdesk (volunteer management support)	Helpdesk (volunteer management support) Very dissatisfied	Helpdesk (volunteer management support) Dissatisfied	Helpdesk (volunteer management support) Neutral	Helpdesk (volunteer management support) Satisfied	Helpdesk (volunteer management support) Very satisfied	Helpdesk (volunteer management support) N/A
Training and professional development	Training and professional development Very dissatisfied	Training and professional development Dissatisfied	Training and professional development Neutral	Training and professional development Satisfied	Training and professional development Very satisfied	Training and professional development N/A
Projects (Emergency Volunteering, Ready Reading, Digital Mentors, etc)	Projects (Emergency Volunteering, Ready Reading, Digital Mentors, etc) Very dissatisfied	Projects (Emergency Volunteering, Ready Reading, Digital Mentors, etc) Dissatisfied	Projects (Emergency Volunteering, Ready Reading, Digital Mentors, etc) Neutral	Projects (Emergency Volunteering, Ready Reading, Digital Mentors, etc) Satisfied	Projects (Emergency Volunteering, Ready Reading, Digital Mentors, etc) Very satisfied	Projects (Emergency Volunteering, Ready Reading, Digital Mentors, etc) N/A
Information about best practice (advice, research or resources)	Information about best practice (advice, research or resources) Very dissatisfied	Information about best practice (advice, research or resources) Dissatisfied	Information about best practice (advice, research or resources) Neutral	Information about best practice (advice, research or resources) Satisfied	Information about best practice (advice, research or resources) Very satisfied	Information about best practice (advice, research or resources) N/A
Volunteer rights and responsibilities	Volunteer rights and responsibilities Very dissatisfied	Volunteer rights and responsibilities Dissatisfied	Volunteer rights and responsibilities Neutral	Volunteer rights and responsibilities Satisfied	Volunteer rights and responsibilities Very satisfied	Volunteer rights and responsibilities N/A
Statistics or data about volunteering	Statistics or data about volunteering Very dissatisfied	Statistics or data about volunteering Dissatisfied	Statistics or data about volunteering Neutral	Statistics or data about volunteering Satisfied	Statistics or data about volunteering Very satisfied	Statistics or data about volunteering N/A
Sector news	Sector news Very dissatisfied	Sector news Dissatisfied	Sector news Neutral	Sector news Satisfied	Sector news Very satisfied	Sector news N/A
Networking opportunities	Networking opportunities Very dissatisfied	Networking opportunities Dissatisfied	Networking opportunities Neutral	Networking opportunities Satisfied	Networking opportunities Very satisfied	Networking opportunities N/A
Volunteer recognition programs and events (Queensland Volunteering Awards, etc)	Volunteer recognition programs and events (Queensland Volunteering Awards, etc) Very dissatisfied	Volunteer recognition programs and events (Queensland Volunteering Awards, etc) Dissatisfied	Volunteer recognition programs and events (Queensland Volunteering Awards, etc) Neutral	Volunteer recognition programs and events (Queensland Volunteering Awards, etc) Satisfied	Volunteer recognition programs and events (Queensland Volunteering Awards, etc) Very satisfied	Volunteer recognition programs and events (Queensland Volunteering Awards, etc) N/A
Fee for service/ consultancy engagement	Fee for service/ consultancy engagement Very dissatisfied	Fee for service/ consultancy engagement Dissatisfied	Fee for service/ consultancy engagement Neutral	Fee for service/ consultancy engagement Satisfied	Fee for service/ consultancy engagement Very satisfied	Fee for service/ consultancy engagement N/A
Advocacy/ policy development/ representation	Advocacy/ policy development/ representation Very dissatisfied	Advocacy/ policy development/ representation Dissatisfied	Advocacy/ policy development/ representation Neutral	Advocacy/ policy development/ representation Satisfied	Advocacy/ policy development/ representation Very satisfied	Advocacy/ policy development/ representation N/A
Corporate volunteering	Corporate volunteering Very dissatisfied	Corporate volunteering Dissatisfied	Corporate volunteering Neutral	Corporate volunteering Satisfied	Corporate volunteering Very satisfied	Corporate volunteering N/A
Partnerships/ collaborations	Partnerships/ collaborations Very dissatisfied	Partnerships/ collaborations Dissatisfied	Partnerships/ collaborations Neutral	Partnerships/ collaborations Satisfied	Partnerships/ collaborations Very satisfied	Partnerships/ collaborations N/A

Other (please specify)

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* 10. Overall, how satisfied are you that our services meet your needs?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

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* 11. Are there any improvements we can make to our services or any other services you would like us to provide? Please detail...

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* 12. Overall, how satisfied are you that our services and systems help you to recruit volunteers?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

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* 13. Are there any improvements we can make to our volunteer recruitment services and systems? Please detail...

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* 14. Overall, how satisfied are you with the quality and impact of our services and that our services help improve your volunteer management practices?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

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* 15. Are there any improvements we can make to our volunteer management services? Please detail...

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* 16. What additional training, professional development, and/ or resources could we provide to support you and your organisation? Please detail...

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* 17. Has your volunteer program been impacted by any political, regulatory, funding or environmental changes? Please detail…

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* 18. What are the main issues currently facing your organisation? (select all that apply)

Volunteer recruitment, retention and recognition

Red tape and/ or regulatory requirements

Governance

Organisational or volunteer program sustainability

Resources to implement best practice (extra people, more funds, management willingness)

Engaging diverse volunteers (younger and older, people with disabilities, CALD, etc)

Risk, insurance and/ or legal

Change management

Valuing and investment in volunteers and volunteering

Volunteer rights, responsibilities, protection, dispute management

External changes and influences – e.g. NDIS, Centrelink, JobActive, etc

Time management

Volunteer management

Evaluation, impact, measurement and reporting

Workforce (paid and/ or unpaid) culture, inclusion and diversity

Technology, digital disruption

Communication and marketing

Positioning and valuing of volunteering in your organisation

Funding, grants, sponsorship

Other (please specify)

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* 19. Volunteering Queensland regularly advocates to government, other peak bodies and not-for-profits on issues relating to volunteering. What volunteering issues would you like us to advocate on your or the broader volunteering sector’s behalf? Please detail...

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* 20. Overall, how satisfied are you with our advocacy work and that we represent your best interests and important issues?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

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* 21. How can we improve our website, newsletter and social media? Please detail...

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* 22. Within your volunteer program, do you have volunteers who are: (select all that apply)

Under 18s

Over 65s

Centrelink clients / Job Active placements

Families with children

Corporates and businesses

Online or remote

Culturally and linguistically diverse

Indigenous/Torres Strait Islander background

People with a disability

Skilled professionals

People who are travelling

Event volunteers

Spontaneous or project-based volunteers

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* 23. Are you aware of the National Standards for Volunteer Involvement?

No knowledge

I have heard of them

I have read them

I have been to National Standards training

Our organisation is actively implementing them

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* 24. If you have not already, are you interested in National Standards training?

Yes

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* 25. Is your organisation interested in gaining a National Standards Quality Mark?

Yes

Comments...

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* 26. What information does your organisation post about volunteers on social media? Please detail...

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* 27. What social media platforms does your organisation use? (select all that apply)

Facebook

Twitter

Instagram

Youtube

Other (please specify)

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* 28. Is volunteering valued by your organisation? Is volunteering supported by your executive and board? Please detail…

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* 29. If this is a concern, is there something we can do to assist volunteering being valued in your organisation? Please detail...

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* 30. We will be convening our second State Volunteering Conference in 2019. Are there particular topics you would like presented at the conference? Please detail...

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* 31. If you are not currently a member of Volunteering Queensland, what do you think are the benefits for members? What are the barriers to joining? What would increase your likelihood of becoming a member? Please detail…

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* 32. Do you agree that volunteering increases an individual's likelihood to gain paid employment?

Strongly agree

Agree

Neutral

Disagree

Strongly disagree

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* 33. Do you have any examples of where a volunteer has gained paid employment because of their volunteering experience. Please detail...

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* 34. Do you have any good news stories about your volunteer program that you would be happy to share with us? Volunteering Queensland regular promotes the stories of volunteers and volunteer-involving organisations on social media, in our newsletter and our annual report. Please detail...

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* 35. How likely is it that you would recommend Volunteering Queensland to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

Question Title

* 1. Which sector does your organisation support? If your organisation supports more than one sector, please select the one that best matches your organisation's primary goal. List any other sectors under 'Other'.

Question Title

* 2. How many volunteers does your organisation have? (please remember to include all volunteers including your Board, general/ office volunteers and event/ project volunteers)

Question Title

* 3. What is the postcode for your organisation?

Question Title

* 4. In what locations does your volunteer program operate? (select all that apply)

Question Title

* 5. What is your job title?

Question Title

* 6. Do you also currently volunteer outside of this role either formally in your organisation or for another organisation or informally?Definition: Volunteering is time willingly given for the common good and without financial gain.

Question Title

* 7. When you have been in touch with Volunteering Queensland, how has that contact been and how satisfied were you? (please consider our response times, helpfulness and the quality of information we provided)?

Question Title

* 8. Do you have any comments about your contact with us and/ or how we can improve our contact? Please detail...

Question Title

* 9. Which of our services have you accessed? How satisfied were you with the services?

Question Title

* 10. Overall, how satisfied are you that our services meet your needs?

Question Title

* 11. Are there any improvements we can make to our services or any other services you would like us to provide? Please detail...

Question Title

* 12. Overall, how satisfied are you that our services and systems help you to recruit volunteers?

Question Title

* 13. Are there any improvements we can make to our volunteer recruitment services and systems? Please detail...

Question Title

* 14. Overall, how satisfied are you with the quality and impact of our services and that our services help improve your volunteer management practices?

Question Title

* 15. Are there any improvements we can make to our volunteer management services? Please detail...

Question Title

* 16. What additional training, professional development, and/ or resources could we provide to support you and your organisation? Please detail...

Question Title

* 17. Has your volunteer program been impacted by any political, regulatory, funding or environmental changes? Please detail…

Question Title

* 18. What are the main issues currently facing your organisation? (select all that apply)

Question Title

* 19. Volunteering Queensland regularly advocates to government, other peak bodies and not-for-profits on issues relating to volunteering. What volunteering issues would you like us to advocate on your or the broader volunteering sector’s behalf? Please detail...

Question Title

* 20. Overall, how satisfied are you with our advocacy work and that we represent your best interests and important issues?

Question Title

* 21. How can we improve our website, newsletter and social media? Please detail...

Question Title

* 22. Within your volunteer program, do you have volunteers who are: (select all that apply)

Question Title

* 23. Are you aware of the National Standards for Volunteer Involvement?

Question Title

* 24. If you have not already, are you interested in National Standards training?

Question Title

* 25. Is your organisation interested in gaining a National Standards Quality Mark?

Question Title

* 26. What information does your organisation post about volunteers on social media? Please detail...

Question Title

* 27. What social media platforms does your organisation use? (select all that apply)

Question Title

* 28. Is volunteering valued by your organisation? Is volunteering supported by your executive and board? Please detail…

Question Title

* 29. If this is a concern, is there something we can do to assist volunteering being valued in your organisation? Please detail...

Question Title

* 30. We will be convening our second State Volunteering Conference in 2019. Are there particular topics you would like presented at the conference? Please detail...

Question Title

* 31. If you are not currently a member of Volunteering Queensland, what do you think are the benefits for members? What are the barriers to joining? What would increase your likelihood of becoming a member? Please detail…

Question Title

* 32. Do you agree that volunteering increases an individual's likelihood to gain paid employment?

Question Title

* 33. Do you have any examples of where a volunteer has gained paid employment because of their volunteering experience. Please detail...

Question Title

* 34. Do you have any good news stories about your volunteer program that you would be happy to share with us? Volunteering Queensland regular promotes the stories of volunteers and volunteer-involving organisations on social media, in our newsletter and our annual report. Please detail...

Question Title

* 35. How likely is it that you would recommend Volunteering Queensland to a friend or colleague?

Question Title

* 36. Would you like to provide us with any other feedback?

* 1. Which sector does your organisation support?

If your organisation supports more than one sector, please select the one that best matches your organisation's primary goal. List any other sectors under 'Other'.

* 6. Do you also currently volunteer outside of this role either formally in your organisation or for another organisation or informally?

Definition: Volunteering is time willingly given for the common good and without financial gain.