2026 Professional Services Automation End-User Survey

The Definitive Benchmark for PSA solutions

Help set the standard for Professional Services performance in 2026 by participating in the definitive benchmark for PSA end-user performance.

Demographics

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* 1. How did you hear about the 2026 PSA Survey?

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* 2. Full Name

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* 3. Which best describes your role?

PS leader

COO

CEO

CFO

PMO leader

Operations

Other

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* 4. Company

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* 5. Email Address (SPI will use this to email you the final report)

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* 6. Headquarters location

North America

Western Europe

Eastern Europe

Australia/New Zealand

South/Central America

Asia (Singapore, Japan)

Central Asia (India, Pakistan)

Middle East

Africa

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* 7. How geographically distributed is your services delivery workforce?

Single location

Multi-location within one country

Multi-country same region

Multi-region multi-time-zone

Unsure

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* 8. Professional Services (PS) sub-vertical

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* 9. Size of the Professional Services Organization (total employees)

Under 10 employees

10 - 30 employees

31 - 100 employees

101 - 300 employees

301 - 700 employees

701 - 1,500 employees

1,501 - 5,000 employees

Over 5,000 employees

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* 10. Year-over-year change in Professional Services revenue

Under -10%

-10% - 0%

0% - 5%

5% - 10%

10% - 15%

15% - 25%

Over 25%

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* 11. Percentage of Professional Services employees billable or chargeable

Under 40%

40% - 50%

50% - 60%

60% - 70%

70% - 80%

80% - 90%

Over 90%