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Customer Feedback Survey

Thank You for Your Feedback

The Planning and Development team welcomes your feedback and would like to hear about your customer service experience. We pride ourselves in providing the highest level of service delivery. Your input will be used to help us continuously improve and highlight the great job our City staff is doing. Thank you for your assistance with this short survey.
1.Which team member(s) assisted you?
2.Date Service was Provided:
Date / Time
3.Service Provided at AM/PM
Morning
Noon
Afternoon
Evening
4.With what service did you need assistance?
5.Please indicate your level of agreement with the following statements about the staff that assisted you:
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Promptly greeted you and acknowledged your request
Exhibited a courteous and positive attitude
Knowledgeable about the service
Listened to and Identified your needs
Researched your request and/or directed you appropriately
Satisfied your concerns within policy and code limitations
Ensured quick response time for your transaction
6.How would you rate the quality of the following:
Excellent
Good
Average
Fair
Poor
Development Services Website
Online Permitting System
7.Please share any additional comments below: 
8.If you would like to be contacted regarding your feedback, please provide the following:
9.I am satisfied with the overall service I received from Planning and Development.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree