Penn State Health seeks to identify employees who speak languages other than English with the ultimate goal of increasing the number of bilingual staff who can assist in our delivery of interpreter and translational services to patients. Based on the information received, we will identify a select group of clinical and non-clinical positions that can provide interpreter and translational services as part of their daily work responsibilities.  Incorporation of this type of staffing model gives employees the opportunity to utilize their language skills in the care environment.  

Your assistance would be greatly appreciated in completing a brief 13-question survey no later than September 30, 2021.  This survey should take approximately 5 minutes to complete.

If you do not speak more than one language, you do not need to complete the survey.

Thank you in advance for your participation!

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* 1. By which entity are you employed?

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* 2. What is your role within the organization?

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* 3. What language(s) can you speak other than English? Check all that apply.

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* 4. Have you ever provided translation (written) services in a healthcare environment? If yes, was it part of your assigned responsibilities?

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* 5. Have you ever provided interpretation (spoken) services in a healthcare environment? If yes, was it part of your assigned responsibilities?

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* 6. Have you ever completed a medical interpreter training course?

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* 7. If you answered yes to Question #6, please provide additional information about the medical interpreter training course.

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* 8. Have you ever received a medical interpreting certification from the National Board of Certification for Medical Interpreters (NBCMI) or the Certification Commission for Healthcare Interpreters (CCHI)?

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* 9. If you answered yes to Question #8, please provide additional information about the medical interpreter certification.

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* 10. Would you be interested in participating in a training course at PSH to become a qualified and/or certified bilingual medical interpreter if it is offered during a convenient date and time that fits within your work schedule?

**If you answered yes to Question #10, please send your name and contact information to cmiller56@pennstatehealth.psu.edu.

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* 11. If you are caring or interacting with one of your Limited English Proficiency patients who speaks a language you speak, would you be willing to serve as the qualified and/or certified interpreter for that patient? If no, what would prevent you from doing this?

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* 12. Is there anything else we should know about interpreter and translation services at PSH?

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* 13. Optional: May we contact you if we have more questions?

If you have any feedback about what has been covered in this survey, please email your questions or comments to cmiller56@pennstatehealth.psu.edu

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