Screen Reader Mode Icon Check SCREEN READER MODE to make this survey compatible with screen readers. Question Title * 1. What does TPA stand for? Training Performance Achievement Telephone Performance Analysis Temporary Phone Agent OK Question Title * 2. How do you get an employee code? Complete the agent performance certification quiz Become a LeaseHawk employee Send an email request to Support@Leasehawk.com OK Question Title * 3. What do you do with your employee code? Enter it in the phone after the caller hangs up Use it for discounts at local restaurants Ignore it OK Question Title * 4. What is the purpose of measuring agent performance? To improve your professional phone sales skills Provide focus on building a relationship during the call To identify your strengths and weaknesses on prospect calls All of the above OK Question Title * 5. Agent performance surveys typically include which of the following sections? Introduction and Lead Information Pricing Amenities and Benefits Overall Impression All of the above OK Question Title * 6. Leasing professionals should answer the phone by saying their name and community name as quickly as possible. True False OK Question Title * 7. Which report should a leasing professional look at weekly to check scores? Employee Ranking report Communications report Scored Calls report OK Question Title * 8. How do you get to the LeaseHawk reporting system to view scored calls? www.portal.leasehawk.com www.scoredcalls.com www.leasehawk.com OK Question Title * 9. You have to address every question on the survey, even if there is no availability or the caller has a pet on the restricted pet list. True False OK Question Title * 10. If you disagree with your score, you can challenge it by emailing LeaseHawk with your reason and the Call ID. True False OK Question Title * 11. Please provide your contact information: First and Last Name Email Address Property Management Company Property Name OK SUBMIT YOUR QUIZ