Water Meter Replacement – Pilot Program Survey

Thank you for participating in the Water Meter Replacement pilot program. Your feedback is very important to us and will help us improve the program for the full roll-out in the fall.

* 1. Contact Information

* 2. Was there adequate information provided to feel you were well informed about the water meter project?

* 3. If no, what improvements would you suggest?

* 4. Was the customer service representative screening your appointments polite & professional?

* 5. Did you find the scheduling process accommodating?

* 6. Was the installer polite, efficient, clean & well identified?

* 7. Did the project meet your expectations?

* 8. No, Explain:

* 9. Did the installers leave your home in a satisfactory condition?

* 10. May I follow up with you based on your comments?