Bon Secours Laboratory Services

How likely is it that you would recommend our laboratory to a friend or colleague?

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* 1. How likely is it that you would recommend our laboratory to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY
Overall, how satisfied or dissatisfied are you with our Courier Service?

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* 2. Overall, how satisfied or dissatisfied are you with our Courier Service?

Which of the following words would you use to describe the skill of the
phlebotomist? Select all that apply.

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* 3. Which of the following words would you use to describe the skill of the
phlebotomist? Select all that apply.

Overall, how well does our Customer Service score in the areas of Courteous, Promptness and Knowledge?

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* 4. Overall, how well does our Customer Service score in the areas of Courteous, Promptness and Knowledge?

How reasonable are our company's participation for health insurance?

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* 5. How reasonable are our company's participation for health insurance?

How would you rate the timeliness of the laboratory reports?

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* 6. How would you rate the timeliness of the laboratory reports?

How responsive have we been to your questions or concerns about Billing concerns?

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* 7. How responsive have we been to your questions or concerns about Billing concerns?

How satisfied are you with the feedback when there is a problem with a
specimen?

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* 8. How satisfied are you with the feedback when there is a problem with a
specimen?

How easy is it to order laboratory tests in Connect Care?

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* 9. How easy is it to order laboratory tests in Connect Care?

Of the services listed above, which is most important to you?

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* 10. Of the services listed above, which is most important to you?

T