* 1. How well do we do at meeting your expectations as a customer?

  Very Disatisfied Disatisfied Neither Satisfied or Disatisfied Satisfied Very Satisfied
Knowledgeable staff who understand my needs
Friendly and courteous service
Hours of operation fit my needs
Returns my call quickly and efficiently

* 2. What is the most important aspect of customer service for you?

  Very Unimportant Unimportant Neither important or Unimportant Important Very Important
Knowledgeable staff who understand my needs
Friendly and courteous service
Hours of operation fit my needs
Returns my call quickly and efficiently

* 3. How satisfied are you with CTL's Reports and the way they are delivered?

* 4. How satisfied are you with CTL invoicing process and the way they are delivered?

* 5. What method do you currently use to send samples to us?

* 6. How satisfied are you with the method you currently use to submit samples to us?

* 7. How likely would you use an online form or app to submit sample information and service requests rather than using the current form?

* 8. We have just updated our website www.ctl.mb.ca in the past year, how satisfied are you with?

  Very Disatisfied Disatisfied Neither Satisfied or Disatisfied Satisfied Very Satisfied N/A
Website Design and navigation
Website content
Password protected site with reports
Contact us page

* 9. Below is a partial list of the tests CTL can provide, please check the appropriate boxes to any tests that apply to your needs.

  CTL performs the testing My Company's in house Lab/QC Other labs I was not aware you offered this service
Mycotoxin
Allergen
Protein
Moisture
Fibre
Fat
Starch/Sugar
Mineral
Microbiology
Water
Compost/Manure
Fertilizer
Falling Number
Pesticide residue
Medication residue
Amino Acid
NIR

* 10. If you use services other than CTL for testing please rate the reasons why?

  To a large extent To a moderate extent To some extent To little extent Not at all
Better customer service
More accurate results
More consistent results
Better methodology
Better price
More convenient
Was not aware you offered this service
Turn around time
Sample submission method

* 11. Why do you use our services? Please rank what is important to you.

  Very Unimportant Unimportant Neither important or Unimportant Important Very Important
Food safety
Feed safety
Increase efficiency
Save time
Save money
Expertise
Regulatory
ISO
Customer Service

* 12. What is your overall satisfaction of Central Testing Laboratory?

* 13. Please add any additional comments you have regarding Central Testing Laboratory.

* 14. Please provide your contact information if you would like us to contact you regarding this survey:

Company:
Contact:
Address:
City, Province, Postal Code:

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