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* 1. What is your age?

* 2. What is your gender?

* 3. Marital Status

* 4. Occupation Status

* 5. What is your monthly income?

* 6. What's your relationship with Exim Bank?

* 7. How likely are you to switch from Exim Bank to another Bank?

* 8. How likely are you to recommend us to others?

* 9. When you think of Banks which brands come top of mind?

* 10. Which banks are you currently banking with?

* 11. What do you find unique ( different in a good way) about Exim Bank? Choose 3 only

* 12. Please rate the following statements about  Exim bank :

  Exim Bank is a bank for everyone Exim Bank is a bank for a select few Exim Bank is suited to my needs Compared to others, I like Exim Bank best I feel deeply connected to Exim Bank
Strongly agree
Agree
Neutral
Agree
Strongly Agree

* 13. Which of the following features do you associate with Exim Bank? (Choose as many)

* 14. What descriptors come to mind when you think of Exim Bank (you can choose as many)

* 15. Rank the following aspects about Exim Bank as follows:

  Very Poor Poor Neutral Good Excellent
Branch Network
Branch Experience
ATM Network
Customer Service
Online Banking
Mobile Banking
Telephone Banking
Turn around Time
Complaints Resolution

* 16. What matters most when choosing a Bank? Choose 3

* 17. What word best describe the given banks ( Choose any 3 features per bank)

  Local International Good Customer Service Good distribution Good Online Banking Good Mobile Banking Long queues Hidden Charges Good product range For Business For Masses Trusted Transparent Quick Processing
CRDB
NMB
Bank M
DTB
Standard Chartered
Barclays
Stanbic
CitiBank
Eco Bank
Acess Bank
Equity Bank

* 18. Do you have any suggestions for Exim Bank?

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