Client Experience and Feedback | 2017

Thank You for taking the time to complete our Client Experience and Feedback survey.

Your experience, loyalty and referrals are the most important things to me and as such I invite you to share your thoughts, opinions and ideas on the service we provide.

As a Valued Client, my team and I are committed to providing you with the best personal service, salon quality products, home care advice and in-salon experiences that we can.

To ensure that we do this well and continue to improve, we rely on your honest feedback. That is why I implemented this Customer Experience and Feedback survey.

We will only send an invite to complete these surveys annually to avoid disturbance. This survey can be completed anonymously, or there is space provided should you wish to share your details.

You have my commitment that this information will only be used to improve our salon, your experience and the expertise of the team.

Thank you once again and I look forward to seeing you again soon.

Zowie Evans
Salon Director

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* 1. Which Stylist do you usually visit? (If more than one, please choose the one you frequent and cuts your hair)

Courtney Spreen

Zowie Evans

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* 2. What services do we provide for you? (select 1 or more)

Cut

Colour

Chemical Straightening / Relaxing (Brazilian Blowout Select, Shiseido)

Treatments (L'Oreal, Olaplex, Malibu C)

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* 3. Do you visit another salon for any additional services? (select 1 or more)

Cut

Colour

Chemical Straightening / Relaxing

Treatments

I do not visit another salon

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* 4. During busy periods, If your call goes to the answering machine how long do we take to return your call?

Same Day

Next (working) Day

2 (working) Days or more

Do not recall

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* 5. Appointment reminders are currently sent via email with 2 days notice. Is this sufficient or would you prefer more / less notice?

1 day is better

2 days is perfect

3 days is better

4 days is better

5 days is better

Not receiving email reminders? Please provide your current NAME and EMAIL address here

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* 6. Are we punctual? I.e. Do we start and conclude your appointments on time?

Always punctual

Mostly punctual

Rarely punctual

Never punctual

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* 7. How do you rate the comfort of our furniture? (Shampoo basins, Chairs etc)

Extremely comfortable (Better than most salons)

Comfortable (Just as good as most salons)

Haven't taken notice

Uncomfortable (Not as good as most salons)

Extremely uncomfortable (Worse than most salons)

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* 8. Do the magazines we have on offer match your interests and expectations?

Yes

If no, please specify titles or interests that appeal to you

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* 9. How do you rate the salon music in reference to your taste and the environment?

Not too loud and is appropriate

Too loud but is appropriate

Haven't taken notice

Not too loud but is inappropriate

Too loud and inappropriate

Please feel free to add a further comment?

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* 10. How do you rate the quality and options of our beverages?

Great - My preferences are always catered for

Not Great - My preferences aren't catered for

If not great, please advise your preference

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* 11. How often does your service include home hair care (product & styling) advice?

Always

Sometimes

Rarely

Never

I do not recall

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* 12. Does your Stylist explain what products they are using during your service and why?

Always

Sometimes

Rarely

Never

I do not recall

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* 13. Which of the following sources do you rely on most when choosing hair care products?

Hair Stylist

Sales people

Friends or family

Internet sites

Magazines

Television

Radio

Product packaging

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* 14. From our range, what products do you use? (select 1 or more)

Oribe

Cloud Nine

Evo

Fatboy

Moroccanoil

DS Labs

Smith & Cult

Accessories (Hair-dryers, Brushes etc)

None (Is there a particular reason why?)

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* 15. If you purchase hair care products elsewhere, where do you purchase them?

Another Hair Salon

Hair and Beauty Retailer

Department Store

Supermarket

Online

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* 16. At the conclusion of your service are you offered the opportunity to rebook your next appointment?

Always

Sometimes

Rarely

Never

I do not recall

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* 17. Have you used our Online Booking service to make an appointment?

Yes

If no, is there a reason why?

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* 18. Have you read our Quarterly Newsletter? (subscribe here if interested)

Yes

If yes, do you have any feedback regarding the content?

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* 19. Based on your experience, would you recommend us to your friends and family?

Yes

No (could you please explain why?)

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* 20. Is there anything else you would like to share or suggest that we could implement to make your experience in our salon more comfortable and / or memorable?

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* 21. Should you wish to share your details, please do so here (optional).

First Name

Surname

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* 22. Would you like us to contact you in regards to the feedback you have provided? (optional)

Yes (please provide your Name, Contact Number & a brief description of your query)