Hi, thanks for taking this survey. The survey is intended to understand the natural course of action taken by small business owners whenever they need any technical advice/information, particularly on Office 365 and Microsoft 365. The survey will not take more than 5 mins to complete. All questions are optional

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* 1. Are you a small business owner?

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* 2. If yes, what’s the full-time headcount of your firm, including yourself?

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* 3. What's the first step small business owners typically take whenever they need any technical advice?

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* 4. What method would small business owners use if technical help or information is specifically needed for Office 365 and Microsoft 365?

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* 5. Which social media channels are used by small business owners for technical advice/help on productivity suites such as Office 365 and G Suite?

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* 6. Which of the following forums small business owners use for technical advice on productivity suites such as Office 365 and G Suite?

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* 7. Which of the following official Microsoft channel do small business owners visit directly for technical advice on Office 365 and Microsoft 365?

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* 8. How much time, on an average, per week do small business owners spend looking for answers to technical questions?

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* 9. Please list down technical topics that small business owners usually try to get help with?

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