Fixed Route Survey (2024)

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* 1. How often do you ride public transportation, GoPasco?

Once a week

2-4 tmes per week

Daily (Monday - Saturday)

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* 2. How many buses will you take to your final destination?

2 buses

3 or more buses

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* 3. What is the purpose of your bus trip today?

Medical

School

Work

Social activities

Shopping

Other (please specify)

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* 4. How long having you been riding GoPasco?

Less than one year

1 - 2 years

3 years or more

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* 5. What is the most important reason you ride GoPasco?

No vehicle at household

Household vehicle is not available

Bus is convenient

Save money (gas, insurance, vehicle maintenance expenses)

Other (please specify)

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* 6. Do you transfer from/to another bus system?

Yes

If yes, which system(s): PSTA, HART or TheBus (Please list all that apply)

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* 7. What bus pass did you use when you boarded the bus?

One way trip

Daily

20 Ride

31-Day

Veteran ID

Summer Haul

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* 8. Where did you purchase your bus pass?

On the bus

At a sales outlet (Libraries, GoPasco Office, Clerks Office)

Receive pass through social services

Other (please specify)

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* 9. If you purchase from a sales outlet, what mode of payment do you use?

Cash

Debit Card

Credit Card

(please list the location(s) where you purchase your bus pass_

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* 10. If a virtual or mobile ticketing app was available, would you use it?

Yes

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* 11. Do you like the appearance of the bus with the new GoPasco Logo?

Yes

Additional Comments

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* 12. Please rate the following:

	Very Good	Good	Neutral	Poor	Very Poor
How courteous was the bus operator?	How courteous was the bus operator? Very Good	How courteous was the bus operator? Good	How courteous was the bus operator? Neutral	How courteous was the bus operator? Poor	How courteous was the bus operator? Very Poor
How courteous is the GoPasco customer service?	How courteous is the GoPasco customer service? Very Good	How courteous is the GoPasco customer service? Good	How courteous is the GoPasco customer service? Neutral	How courteous is the GoPasco customer service? Poor	How courteous is the GoPasco customer service? Very Poor
How is the length of time your trip takes?	How is the length of time your trip takes? Very Good	How is the length of time your trip takes? Good	How is the length of time your trip takes? Neutral	How is the length of time your trip takes? Poor	How is the length of time your trip takes? Very Poor
Does the bus run on time?	Does the bus run on time? Very Good	Does the bus run on time? Good	Does the bus run on time? Neutral	Does the bus run on time? Poor	Does the bus run on time? Very Poor
How clean are the buses?	How clean are the buses? Very Good	How clean are the buses? Good	How clean are the buses? Neutral	How clean are the buses? Poor	How clean are the buses? Very Poor
How safe did you feel at a bus stop?	How safe did you feel at a bus stop? Very Good	How safe did you feel at a bus stop? Good	How safe did you feel at a bus stop? Neutral	How safe did you feel at a bus stop? Poor	How safe did you feel at a bus stop? Very Poor
How safe do you feel on the buses?	How safe do you feel on the buses? Very Good	How safe do you feel on the buses? Good	How safe do you feel on the buses? Neutral	How safe do you feel on the buses? Poor	How safe do you feel on the buses? Very Poor
How comfortable was your wait at the stop?	How comfortable was your wait at the stop? Very Good	How comfortable was your wait at the stop? Good	How comfortable was your wait at the stop? Neutral	How comfortable was your wait at the stop? Poor	How comfortable was your wait at the stop? Very Poor
Your overall satisfaction with GoPasco?	Your overall satisfaction with GoPasco? Very Good	Your overall satisfaction with GoPasco? Good	Your overall satisfaction with GoPasco? Neutral	Your overall satisfaction with GoPasco? Poor	Your overall satisfaction with GoPasco? Very Poor

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* 13. Do you use GoPasco media outlets, such as social media or websites, to obtain GoPasco rider information?

Yes

If not, how do you receive information?

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* 14. If yes, which media outlet do you use to get information?

Facebook

Instagram

X (formerly Twitter)

GoPasco website

Other (please specify)

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* 15. Age Range:

Under 18

18-24

25-34

35-44

45-54

55-64

65+

Do not wish to answer