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* 1. Which payers do your practice accept?

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* 2. How many payers does your practice accept?

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* 3. What are the biggest challenges with your biggest payer’s plans?

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* 4. Who at your practice negotiates payer contracts?

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* 5. How would you characterize your prior authorization experience in the last year?

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* 6. Does your practice use AI-integrated coding/documentation software?

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* 7. How do you think AI tools have changed your practice’s relations with your payers?

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* 8. PATIENT INFORMATION:
On a scale of one to 5, (1=poor; 5=excellent) how would you rate your largest payer on patient information topics, such as the clarity of the info on the patient’s insurance card, responsiveness to changes in patient data provided by your practice, the prior authorization process, and communication with patients on copays/deductibles

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* 9. PRACTICE COMMUNICATION:
On a scale of one to 5 (1=poor; 5=excellent), how would you rate your largest payer on practice communication, including clarity on who practice should contact with inquiries, notification of contract changes and formulary updates, ease of navigating their website/portal and phone systems.

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* 10. PAYMENTS/REIMBURSEMENT:
On a scale of one to 5 (1=poor; 5=excellent), how would you rate your largest payer on payment and reimbursement issues, including turnaround time, reimbursement rates matching what's specified in contract, claim success, fair/reasonable rate compared to other payers, and explanation and ease of appeal process for denied claims.

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* 11. CUSTOMER SERVICE:
On a scale of one to 5 (1=poor; 5=excellent) , how would you rate your largest payer on customer service topics, including response time to inquiries, time on hold when contacting customer service, willingness to negotiate on reimbursement rates and timeliness to respond to questions and/or issues.

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* 12. What is your biggest challenge with your larger payer? (OPTIONAL)

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* 13. How can payers improve their relationship with practices?

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* 14. How do you think AI will change the claims process?

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* 15. What is your practice’s specialty?

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* 16. What type of practice do you operate?

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* 17. Number of physicians at practice?

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* 18. Number of support staff at practice?

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