NADCO.org User Feedback Survey Question Title * 1. Name (optional): Question Title * 2. CDC or Organization (optional): Question Title * 3. Which of the following best describes your position in your CDC/organization? CDC Executive (VP, CEO, Executive Director) CDC Board Member CDC Staff - Underwriter, Servicing Professional, Credit Analyst, Portfolio Manager, Closing Professional, or Loan Officer CDC Staff - Marketing, HR, Administrative Lawyer/General Counsel Non-CDC Exhibitor, Sponsor, Vendor Non-CDC Lender Other (please specify) Question Title * 4. How frequently do you use the NADCO website. (Select the closest answer.) Daily Weekly Bi-Monthly Monthly A Few Times Per Year Once Per Year or Less Other (please specify) Question Title * 5. Overall in my experience, how easy is the NADCO website to use? Very Easy to Use Somewhat Easy to Use Neither Easy Nor Difficult to Use Somewhat Difficult to Use Very Difficult to Use Other/Comment: Question Title * 6. If I need to find NADCO-originated information, I am most likely to take which of the following actions first to quickly obtain that information: Conduct a search in my email inbox for the relevant material Visit the NADCO website to search for the information Submit a contact form via the website requesting the information Ask a NADCO staff member for a direct link to the information Ask coworkers in my office for the information Other (please specify) Question Title * 7. I use/have used the NADCO website for the following (check all that apply): Registering myself or others for NADCO events Registering myself or others for NADCO training Accessing information for NADCO conferences Accessing information for NADCO training Participating in online training SINCE the new learning management system launched Participating in online training BEFORE the new learning management system launched Paying NADCO invoices Posting to the NADCO job board Accessing the NADCO job board to view open job positions Managing my CDC staff account on NADCO.org Accessing monthly approvals/funding information Accessing regulatory information (SOP, CFR, resources etc.) Referencing Technical Issues memos Accessing Forms Obtaining Contact Information for NADCO, CSA, SBA, or other personnel Submitting Contact Forms Other (please specify) Question Title * 8. It is important for me/my CDC that NADCO take the following actions in regard to its website (check all that apply): Improve the aesthetics of the NADCO website. Reorganize information so that it's easier to find on the NADCO website Improve or re-write the content of the NADCO website Set up a designated section for small businesses on the NADCO website (which would include a "Find a CDC" Feature and information on the 504 program) that is SEPARATE from technical industry information Enhance information available on NADCO as an organization (such as the Code of Ethics, Board Member information, etc.) Redesign the website to be mobile-friendly so that I can access it from my phone or tablet. Have multimedia components such as video content for the website. Other (please specify) Question Title * 9. Check all of the following statements that you AGREE with: The NADCO website should focus first and foremost on the technical needs of NADCO's members/industry personnel. The NADCO website should have a broad scope which includes information for different audiences, including the media, Congress, the SBA, eligible small businesses, and industry affiliates. Our CDC would use NADCO-created marketing materials in our outreach to banks and/or borrowers. I have experienced a technical challenge with the NADCO website in the past 12 months. I would use the NADCO website more if it were easier to navigate. I would use the NADCO website more if it had better/more information and materials. The NADCO website houses almost all of the information that I need from the association. The NADCO website is attractive as is. Other (please specify) Question Title * 10. Please include any additional comments below. (If you include a question, please include your email address so that we can respond, or email hmcnelis@nadco.org). Done