ACA International Membership Survey: Digital Communications

The ACA International Technology & Innovation Committee is interested in membership feedback on the adoption rate of digital communications in the industry. Your participation will help us develop compliance and training content based on the needs of the membership. All feedback and results will be kept confidential. Please complete the survey by Friday, March 1st.

If you choose to include your information, your participation will allow you to be eligible for a one hour complimentary consulting session with the ACA Tech & Innovation Committee.

Question Title

* 1. Does your company currently send emails to consumers?

Yes

No.

Question Title

* 2. If yes, what kind of emails does your company utilize? (Check All that Apply)

Model Validation Notice

Other Collection Communications (not the Model Validation Notice)

Free Form Emails/Account Negotiation

Consumer Requests (Payment Notices, Receipts, Validation Information)

Question Title

* 3. Does your company currently send text messages to consumers?

Yes

No.

Question Title

* 4. If yes, what kind of text messages does your company utilize? (Check All that Apply)

Model Validation Notice

Other Collection Communications (not the Model Validation Notice)

2 Way Texting/Account Negotiation

Consumer Requests (Payment Notices, Receipts, Validation Information)

Question Title

* 5. If you company is not emailing consumers, what are the reasons that you are not? (Check All That Apply)

Lack of Employee Time or Resources to Implement

Lack of Employee Expertise to Implement

Cost

Compliance Concerns: Not Sufficient Case Law or Regulations on the legality of the practice

Compliance Concerns: Lack of Consumer Consent

Compliance Concerns: Lack of Email Addresses Provided From Consumer

Delivery Rates of Text Messages

Delivery Rates of Emails

Client Restrictions or Prohibitions

Software or Technology Restrictions

Haven’t Found a Vendor to Work With

Haven’t Seen Demonstrative Success with a Return on Investment

Haven’t Seen Demonstrative Success with Consumer Engagement

Question Title

* 6. If you company is not texting consumers, what are the reasons that you are not? (Check All That Apply)

Lack of Employee Time or Resources to Implement

Lack of Employee Expertise to Implement

Cost

Compliance Concerns: Not Sufficient Case Law or Regulations on the legality of the practice

Compliance Concerns: Lack of Consumer Consent

Compliance Concerns: Lack of Email Addresses Provided From Consumer

Delivery Rates of Text Messages

Delivery Rates of Emails

Client Restrictions or Prohibitions

Software or Technology Restrictions

Haven’t Found a Vendor to Work With

Haven’t Seen Demonstrative Success with a Return on Investment

Haven’t Seen Demonstrative Success with Consumer Engagement

Question Title

* 7. If your company is not texting or emailing consumers, do you plan to adopt this communication plan in the next year?

Yes for Email.

Yes for Text Messaging.

Yes for Email and Text Messaging.

Not at this time.

ACA International Membership Survey: Digital Communications

Question Title

* 1. Does your company currently send emails to consumers?

Question Title

* 2. If yes, what kind of emails does your company utilize? (Check All that Apply)

Question Title

* 3. Does your company currently send text messages to consumers?

Question Title

* 4. If yes, what kind of text messages does your company utilize? (Check All that Apply)

Question Title

* 5. If you company is not emailing consumers, what are the reasons that you are not? (Check All That Apply)

Question Title

* 6. If you company is not texting consumers, what are the reasons that you are not? (Check All That Apply)

Question Title

* 7. If your company is not texting or emailing consumers, do you plan to adopt this communication plan in the next year?

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* 8. Are there any other digital communications strategies that your company currently uses? If so, please include them.

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* 9. Are there any aspects of digital communications that you would be interested in learning about in an upcoming ACA webinar or conference?

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* 10. Name (optional)

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* 11. Company (optional)

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* 12. Email (optional)

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* 13. Phone (optional)