2024 Tri-CAP Agency Customer Satisfaction Survey

Please help Tri-CAP by taking our satisfaction survey by 12-30-2024

Question Title

* 1. What service(s) have you received from Tri-CAP?

Public Transportation - bus service outside Metro Bus area

Volunteer Driver Program - volunteer driven medical/social service rides

Energy Assistance - home heating grants

Energy Advisor Service - home visits for energy savings tips

Emergency Repair/Replacement of Heating System - furnace/boiler repair/replacement

Weatherization - home insulation and minor safety repairs

SNAP/Senior SNAP - application assistance for food support

Volunteer Tax Assistance - no cost tax preparation and filing assistance

Family Assets for Independence in MN (FAIM)

Financial Literacy - self-paced financial education/information

Vehicle Repair Assistance - financial assistance with vehicle repair (limited)

Housing Assistance - Tri-CAP is a Coordinated Entry point for area housing assistance

Rebuilding Lives - assistance for homemakers transitioning back into the workforce

DRIVE (Donated Car, Leased Car) - low-cost donated vehicles for sale/lease

Affordable Connectivity Program - application assistance for internet support

General Intake/Referral - resource identification and referral

None - I have not used a Tri-CAP service in the past 12 months

I don't remember

Other - Please identify the program

Other (please specify)

Question Title

* 2. Overall, how satisfied or dissatisfied are you with the service(s) received from Tri-CAP?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

Question Title

* 3. How did you learn about Tri-CAP? Check all that apply.

Friend/Relative

Advertisement (Radio, Billboard)

Tri-CAP Mailing

Tri-CAP website

Tri-CAP Newsletter

Community Event (county fair, parade, etc.)

Social Media: Facebook, Google

Tri-CAP Bus

Referral from other agency/organization (County, Non-profit, School, Etc.)

Other (please specify)

If other, please tell us where you heard of Tri-CAP.

Question Title

* 4. How likely are you to use Tri-CAP programs or services again?

Very likely

Somewhat likely

Somewhat unlikely

Very unlikely

Question Title

* 5. Why are you likely or not likely to work with Tri-CAP again?

Likely - Service meets an ongoing need

Likely - Tri-CAP program can meet another need

Unlikely - Needs met - do not need assistance

Unlikely - Need the service but no longer eligible or seeking service elsewhere

Other, please specify

Question Title

* 6. Any other comments or suggestions?

Questions 7, 8, 9, 10 &11 help identify responder demographics. If answering for a program client, please use client's information.

Question Title

* 7. What is your age or the age of the Tri-CAP program client?

0 to 17

18 to 24

25 to 34

35 to 44

45 to 54

55 to 64

65 to 74

75 or older

Question Title

* 8. What is the gender of the Tri-CAP client?

Female

Male

Non-binary Gender

Prefer Not to Answer

Question Title

* 9. Which race/ethnicity best describes the Tri-CAP client? (Please choose only one.)

American Indian or Alaskan Native

Asian / Pacific Islander

Black or African American

Hispanic

White / Caucasian

Multiple Ethnicity

Question Title

* 10. What is the primary language of the Tri-CAP client?

English

Spanish

Somali

American Sign Language

Other

Question Title

* 11. In which county do you live?

Stearns County

Benton County

Sherburne County

Morrison County

Mille Lacs County

Other