2018/19 Patient Experience Survey

Contacting us and booking appointments

Our goal is to provide timely and high quality services to improve the quality of life for our patients. Would you please take a couple of minutes to complete this questionnaire in order to help us to understand what we are doing well and what we can improve on?

Question Title

1. How would you like to receive information about our clinic?

Facebook

Automated telephone message

Mail

**Note: if you prefer email please see a receptionist to sign up for our confidential email portal.

Question Title

2. Would you have been interested in booking your appointment online?

Yes

Question Title

3. When you needed an urgent appointment how long did you wait to see your Family Doctor or Nurse Practitioner.

The same day that I called

Next day

2-10 days

11-20 days

more than three weeks

Question Title

4. The last time that you were sick or injured and needed an urgent appointment, did you see.....

Your own doctor

a Nurse Practitioner

another doctor in the office

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5. The last time you needed medical care in the evening or on a weekend did you get care at our office?

Yes

N/A

Question Title

6. If you answered 'no' to question 5 did you receive care at a walk-in clinic or the Emergency Department instead?

Yes

N/A