JLMIC Survey

JLMIC Program Survey

The KingCare plan currently managed by Aetna includes three programs available to all people covered by the plan. We are interested in hearing if you have used these programs and if they were helpful. This information will be used to assess the value of the programs to our members.

The programs we are interested in learning more about from a patient perspective are MedQuery, Enhanced Member Outreach and disease management. Your contact with these programs might take the form of:

1) A call from your doctor’s office saying they have been alerted by Aetna that you should have a certain procedure, medication or stop medication based on treatment you have received outside of their office.
2) Contact (a call or letter) from Aetna urging you to contact your doctor for missed or skipped care.
3) Contact from Aetna suggesting you contact your doctor about a specific medical condition that needs immediate attention.
4) Contact from an Aetna representative before or after a hospital stay.
5) Contact from Aetna following a visit to the emergency room.
6) Working with an Aetna representative to urge your doctor to follow a specific course of action in treating your condition.

Please take a few minutes to answer the questions below.

Question Title

* 1) Have you been contacted under any of the scenarios above?

Yes

Question Title

* 2) If yes, which one?

MedQuery (information about a service or procedure or medication, i.e. like numbers 1 and 2 above)

Disease Management (steps you should take to manage a chronic condition like diabetes or heart disease, like numbers 3 and 6 above).

Enhanced Member Outreach (things to do before or after hospital care, like numbers 4 and 5 above)

Question Title

* Please check the box that most accurately describes your experience.

It detracted from the quality of care I received.

It neither added nor detracted from the quality of the care I received

I would not have gotten the care I needed if it hadn’t been for outreach from Aetna.

Question Title

* 1) Have you been contacted under any of the scenarios above?

Question Title

* 2) If yes, which one?

Question Title

* Please check the box that most accurately describes your experience.

Question Title

* Do you think it is important to keep these programs so they remain available to county employees? Please state why.