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Republic Services Feedback Survey

1.Are you a residential or commercial customer?
2.How satisfied are you with the overall solid waste services provided?
3.How would you rate the reliability of your weekly garbage, recycling, and bulk/yard waste collection?
4.Have you experienced any missed or delayed pickups in the last 6 months?
5.In the last 6 months, how many missed pickups or delays have you experienced that were not weather-related?
6.How satisfied are you with the cleanliness/condition of the containers and the pickup area after collection?
7.Is the current 96-gallon (or other size) cart sufficient for your weekly garbage needs?
8.How often do you utilize the special, bulk item, disposal services?
9.Do you participate in the city’s bi-annual cleanup events?
10.Do you dispose of hazardous waste during the event?
11.What is your preference for handling extra waste (e.g., extra bag tags, larger cart)?
12.Would you prefer a different collection schedule or frequency?
13.Do you participate in our recycling program?
14.What materials do you currently recycle?
15.What is the biggest barrier preventing you from recycling more?
16.Would you support mandatory or stricter enforcement of recycling rules?
17.Do you compost food or yard waste?
18.Have you contacted customer service regarding trash/recycling in the past year?
19.If so, was your issue resolved promptly?
20.How do you prefer to receive information about service changes (e.g., email, mail, social media)?
21.Are you aware of the Republic’s recycling guidelines?
22.How concerned are you about the environmental impact of waste in our community?
23.Would you be willing to pay a higher fee for increased services (e.g., more frequent, expanded recycling)?
24.What is the maximum amount you would pay for improved services?
25.What is one thing the Sanger and/or Republic could do to improve waste services?