How did you hear about EssenMED House Calls?

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* 1. How did you hear about EssenMED House Calls?

When I call EssenMED House Calls, I am never left waiting too long to speak with a representative

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* 2. When I call EssenMED House Calls, I am never left waiting too long to speak with a representative

During my initial call to intake, House Calls services were explained thoroughly and all my concerns regarding these services and insurance issues were addressed.

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* 3. During my initial call to intake, House Calls services were explained thoroughly and all my concerns regarding these services and insurance issues were addressed.

After my initial call, I did not have to wait a long time to get an appointment

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* 4. After my initial call, I did not have to wait a long time to get an appointment

The scheduling department scheduled my appointment promptly and during a time of my convenience.

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* 5. The scheduling department scheduled my appointment promptly and during a time of my convenience.

When my provider visits, I am always aware because I get reminder calls.

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* 6. When my provider visits, I am always aware because I get reminder calls.

Whenever my appointments were cancelled or rescheduled, I was notified in a timely manner.

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* 7. Whenever my appointments were cancelled or rescheduled, I was notified in a timely manner.

I was notified of all provider changes when/if they occurred

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* 8. I was notified of all provider changes when/if they occurred

I was accommodated when requesting specific times to be seen

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* 9. I was accommodated when requesting specific times to be seen

Visiting providers were on time and attentive during appointments.

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* 10. Visiting providers were on time and attentive during appointments.

I felt comfortable during house calls and was clear that the provider did everything they could to meet my medical needs

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* 11. I felt comfortable during house calls and was clear that the provider did everything they could to meet my medical needs

The questions asked during follow-up calls made me feel comfortable that all of my RX/Referrals/supplies are up to date or my requests will be facilitated to ensure my medical needs are being met.

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* 12. The questions asked during follow-up calls made me feel comfortable that all of my RX/Referrals/supplies are up to date or my requests will be facilitated to ensure my medical needs are being met.

I was satisfied with my house calls experience

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* 13. I was satisfied with my house calls experience

I would recommend this service to others I feel can benefit from care in the comfort of their own home

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* 14. I would recommend this service to others I feel can benefit from care in the comfort of their own home

Do you feel that EssenMED House Calls can do more to assist homebound patients? If so, please list any suggestions

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* 15. Do you feel that EssenMED House Calls can do more to assist homebound patients? If so, please list any suggestions

Please use the following space to give feedback, ask questions, or provide concerns you feel would allow us to better serve you and other patients

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* 16. Please use the following space to give feedback, ask questions, or provide concerns you feel would allow us to better serve you and other patients

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