Have your say!

Help Council make better-informed decisions about the current and future services and facilities offered at Fraser Coast Libraries. 

The survey will take about 10 minutes to complete and all fully completed surveys will go in the draw to win an Apple iPad!

Terms and Conditions are available below.

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* 1. What is your gender?

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* 2. Do you identify as having a disability?

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* 3. Do you identify as an Aboriginal or Torres Strait Islander?

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* 4. Do you communicate in languages other than English?

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* 5. How old are you?

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* 6. What is usually your main purpose for visiting the library?

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* 7. How often do you visit the library on average

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* 8. What's your postcode? 

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* 9. What is the main reason that may prevent you from visiting Fraser Coast Libraries, or using our online resources.

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* 10. Which library have you visited most in the past year?

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* 11. Which of the following library services are important to the Fraser Coast community (please select as many as is relevant)

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* 12. Which of the above library services is most important to you?

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* 13. Are you satisfied with the availability of parking at the library you visit most?

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* 14. I find the library staff

  Never Sometimes Usually  Always  Not applicable - no contact with staff
Friendly
Helpful
Available when I need them 
Actively seek to help me 
Effective in resolving my problems or questions

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* 15. The library I visit the most has adequate

  Yes  No
Accessibility
Space for events and programs
Space for personal use
Community meeting rooms
Computer/internet availability
Wifi
Online library catalogue
Programs and events for adults
Programs and events for 13-18 year olds
Programs and events for under 12's

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* 16. Please tick the following resources you use the most

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* 17. How do you rate the quality of the resources selected?

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* 18. How satisfied are you with the overall services offered by the library?

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* 19. How do you usually find out about library programs and services? Select all applicable answers.

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* 20. Do you have any further feedback or comments?

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* 21. How can we improve your satisfaction or encourage you to visit the library more frequently?

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* 22. Please provide your details to enter the draw to win an iPad

The Promoter is Fraser Coast Regional Council (ABN 19 277 850 689), Queensland AUSTRALIA.

Fraser Coast Libraries Have Your Say Survey -  Win an Apple iPad Competition

Terms and Conditions

1.       These terms and conditions apply to participants who fully complete the Fraser Coast Libraries Have Your Say survey. By entering, entrants accept these terms.

2.       Council employees and their immediate families are ineligible to enter.

3.       The competition will be conducted during the competition period (Wednesday, July 10, 2019 to 5pm, Wednesday, 7 August 2019).

4.       To enter the competition, entrants must have completed and lodged a Fraser Coast Libraries Have Your Say Survey. 

5.       Entrants will receive one entry into the competition.

6.       Council accepts no responsibility for late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries.

7.       The competition will be drawn on Monday, 12 August, 2019. The prize will be awarded from random draw.

8.       The prize is an Apple iPad.

9.       This prize must be taken as stated and no compensation will be payable if the winner is unable to use it in this way. Any additional costs incurred by the winner, other than those which form part of the prize, are the responsibility of the winner. The prizes are not transferable for any other Council services, fees, charges or cash.

10.   Entrants must, at Council’s request, participate in all promotional activity surrounding this competition or the winning of any prize, free of charge, and they consent to Council using their name and image in promotional material.

11.   The winner will be notified by phone call.

12.   The prize must be claimed by 30 August, 2019.

13.   If the prize is not claimed by 30 August, 2019, the winner’s entry will be deemed invalid and Council reserves the right to distribute the prize to another random entry.

14.   Council will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using any prize, except for any liability which cannot be excluded by law. 

15.   Council may in its discretion suspend, cancel or recommence the competition if for any reason the competition is not capable of running as planned, or the determination of the prize winner or the delivery of the prize is prevented or hindered by any outside agent or event.

16.   Council will use any personal information provided for the purpose of entering the competition, notifying a winner and contacting subscribers. Council is authorised to collect this information in accordance with the Local Government Act 2009 and other local government acts. By submitting an entry, you consent to Council publishing your name and image in our publications or other local media. Council advises that publication on our website may result in information being transmitted outside Australia.

17.   Personal information provided is dealt with in accordance with Council’s Privacy Policy.

18.   Council’s decision in relation to all aspects of this competition is final and no correspondence will be entered into.

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