New Hampshire Insurance Department - Customer Satisfaction Survey

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* 1. I am satisfied with how the Consumer Services Officer (CSO) handled my inquiry/compliant.

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* 2. The solution or answer was delivered in a timely manner.

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* 3. I felt confident in the CSO’s ability to help me.

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* 4. Overall, I felt that the CSO was knowledgeable about the topic of my issue/compliant.

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* 5. The CSO understood my concerns and was able to provide a solution.

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* 6. The CSO communicated in a clear manner.

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* 7. The CSO was professional and courteous.

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* 8. My overall experience was positive.

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* 9. How likely are you to recommend the Department’s Consumer Services Division to others?

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i We adjusted the number you entered based on the slider’s scale.

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* 10. Who was the CSO who handled your case?

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* 11. How did you hear about the Consumer Services resources at the NH Insurance Department?

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* 12. Do you have any other comments, questions, concerns, or recommendations?

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* 13. Would you like to share your name and case number so that we can use your feedback for training purposes? (Optional)

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