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* 1. Please provide your name

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* 2. Please provide your company name

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* 3. Please provide your email address.

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* 4. How many client sites do you manage?

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* 5. What is the percentage of customers that you have deployed your RMM to?

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* 6. How do you price your MSP offering

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* 7. Do you tier your managed services

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* 8. What is your price (average) per device?

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* 9. What year did you begin offering managed services?

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* 10. Are you monitoring any cloud services?

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* 11. Are you selling/recommending/engaged with Office 365?

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* 12. What is the Net Profit (aka Bottom line) percentage for your organization?

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* 13. Are you managing Office 365 using Managed Workplace?

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* 14. What is your expectation for 2013

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* 15. Are you offering Managed Print Services?

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* 16. What Anti-virus software(s) are you deploying to customers?

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* 17. What backup software(s) are your deploying to customers

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* 18. What PSA are you using

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* 19. What is your pricing outlook for 2013

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* 20. Which services to you provide

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* 21. Do you include a number of onsite hours with your managed services package?

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* 22. Are you currently including Mobile Device Management in your MSP offering?

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* 23. Are you considering outsourcing NOC services

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* 24. Are you considering outsourcing Help Desk services

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* 25. What other software do you use to deliver your managed services

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* 26. Other than Backup and AV solutions, what other types of IT Technologies are you deploying at your customer sights: (select all that apply and provide different examples of those technologies you deploy)

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