PHEPHILE GAS CUSTOMER SATISFACTION SURVEY

1. PHEPHILE GAS CUSTOMER SATISFACTION SURVEY

Welcome to the Phephile Gas Customer Satisfaction Survey!

Thank you for choosing Phephile Gas. Your feedback is important to us and helps us improve our product and service to better meet your needs. This survey is designed to understand your experience with Phephile Gas, including the quality of our product, customer service, and overall satisfaction.

The survey will only take a few minutes to complete. Your responses are confidential and will be used solely to enhance your experience with Phephile Gas. We appreciate your time and honest feedback.

Thank you for helping us serve you better!

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* 1. In which region do you use Phephile Gas?

Manzini Region

Hhohho Region

Shiselweni Region

Lubombo Region

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* 2. How satisfied are you with the overall experience of using Phephile Gas?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 3. Did you experience any benefits or disadvantages of using Phephile Gas?

More than one benefit

One benefit

No difference to other products

One disadvantage

More than one disadvantage

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* 4. If you have experienced one disadvantage or more than one disadvantage please elaborate why?

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* 5. How confident are you with the safety features of Phephile Gas?

Very Confident

Confident

Neutral

Not confident

Not at all confident

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* 6. How easy is it to use Phephile Gas?

Very easy

Easy

Neutral

Difficult

Very difficult

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* 7. If you have answered difficult or very difficult, on the above question please elaborate why?

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* 8. How would you rate your experience with our customer service team?

Excellent

Good

Average

Poor

Very poor

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* 9. How easy is it to purchase, or refill Phephile Gas when you need it?

Very easy

Easy

Neutral

Difficult

Very difficult

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* 10. How do you rate Phephile Gas product communication

Extremely helpful

Very helpful

Somewhat helpful

Not so helpful

Not at all helpful

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* 11. How would you rate your Phephile Gas product knowledge?

Beginer

Basic

Intermediate

Advanced

Expert

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* 12. How do you rate the response time to challenges faced in buying or using Phephile Gas?

Far above average

Above average

Average

Below average

Far below average

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* 13. Is a Phephile Gas outlet within a reasonable distance to your area?

Easily accessible

Somewhat accessible

Not easily accessible

Very far

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* 14. Is Phephile Gas affordable

Very affordable

Affordable than some similar products

Price is average

Expensive than some similar products

Very expensive

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* 15. Would you like to receive updates on Phephile Gas?

Yes

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* 16. If Yes how would you like to receive the updates?

SMS

Phone call

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* 17. What is your prefered cylinder size?

5KG

10KG

14KG

20KG

48KG

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* 18. How often do you refill your cylinder on average?

Twice a month

Once per month

Once every 2 months

Once every 3 months

Once every 6 months

Once every 12 months

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* 19. How did you get to know about Phephile Gas?

Social Media

Word of Mouth

Road Shows

News Paper

Radio

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* 20. Would you recommend Phephile Gas to friends or relatives?

Yes

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* 21. If you answered no in the above question please let us know why?

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* 22. Do you have any additional comments or feedback about your experience with Phephile Gas?

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* 23. To enter the Phephile Gas customer satisfaction survey competition-Fill in the following: (T's and C's) apply!

Name and Surname

Email address

Contact details

Gender

Age