MNPD Crime Laboratory Customer Satisfaction Survey Question Title * 1. Tell us about yourself. Law Enforcement Prosecutor Defense Attorney Judge Juror Citizen Other (please specify) Question Title * 2. Which Forensic Services have you used in the past six months? Drug Identification Firearms/Toolmarks/NIBIN Forensic Biology (DNA) Latent Prints Toxicology None of the above Question Title * 3. How has the laboratory met your needs in the following categories? Exceeds Expectations Meets Expectations Below Expectations N/A Helpfulness/responsiveness of staff Helpfulness/responsiveness of staff Exceeds Expectations Helpfulness/responsiveness of staff Meets Expectations Helpfulness/responsiveness of staff Below Expectations Helpfulness/responsiveness of staff N/A Service when calling into laboratory Service when calling into laboratory Exceeds Expectations Service when calling into laboratory Meets Expectations Service when calling into laboratory Below Expectations Service when calling into laboratory N/A Timeliness in returning calls/emails Timeliness in returning calls/emails Exceeds Expectations Timeliness in returning calls/emails Meets Expectations Timeliness in returning calls/emails Below Expectations Timeliness in returning calls/emails N/A Turnaround time of examinations Turnaround time of examinations Exceeds Expectations Turnaround time of examinations Meets Expectations Turnaround time of examinations Below Expectations Turnaround time of examinations N/A Clarity of reporting Clarity of reporting Exceeds Expectations Clarity of reporting Meets Expectations Clarity of reporting Below Expectations Clarity of reporting N/A Professionalism of personnel Professionalism of personnel Exceeds Expectations Professionalism of personnel Meets Expectations Professionalism of personnel Below Expectations Professionalism of personnel N/A Overall laboratory experience Overall laboratory experience Exceeds Expectations Overall laboratory experience Meets Expectations Overall laboratory experience Below Expectations Overall laboratory experience N/A Question Title * 4. Please provide any additional comments in regards to experiences you have had with the laboratory. Question Title * 5. Do you have any suggestions for future services you would like to see the laboratory offer? Done
