This customer survey is intended for providing feedback on customers’ experiences by answering the questions below. Violations of laws and regulations relating to USDA programs, including criminal activity, mismanagement or waste of funds, workplace violence, employee misconduct, or conflicts of interest, should be reported through the USDA Hotline at 800-424-9121. Visit https://www.usda.gov/oig/hotline.htm for more information.

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* 1. Who did you interact with?

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* 2. Was the employee polite and courteous?

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* 3. Do you feel the employee understood your issue or question?

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* 4. Did the employee address your issue or question in a timely manner?

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* 5. Was the resolution of your issue complete?

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* 6. If an immediate answer was not available, was a timeframe provided for follow-up, or were you referred to an appropriate point of contact?

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* 7. Overall, were you satisfied with the service provided?

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* 8. Please provide in the box below any additional details you would like to provide about your recent experience with this employee.

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* 9. Would you like to be contacted for follow up on your customer survey response?

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