SFES Customer Survey Question Title Savannah Fire & Emergency Services request your assistance as we address our priorities. Please take a few minutes to complete this Customer Survey. Your help will allow us to better serve the Community. Question Title * 1. Which of the following best describes you? (Choose all that apply) City of Savannah Resident (Taxpayer) Business Owner Industrial Facility Visitor Military Student Please review all the choices listed in each category below, and select two (2) from each category that are most important to you. Question Title * 2. Firefighter Professional Development (select two) Advanced Education Advanced Training and Skills Courteous Trustworthy Physically Fit Other (please specify) Question Title * 3. Fire Equipment and Facilities (select two) Technologically advanced Cost Efficient Accessible/ inviting to the public Other (please specify) Question Title * 4. Emergency Response and Service Delivery (select two) Quick Response to 911 Calls Firefighting Technical Rescue Hazardous Materials Response Water Rescue Other (please specify) Question Title * 5. Community Outreach Programs (select two) Fire Prevention Inspections Public Fire Safety Education Smoke Detector Program Blood Pressure Checks Community Emergency Response Training Demographics represent the City’s Population Other (please specify) Question Title * 6. How was your interaction with Savannah Fire & Emergency Services? (Select one) Extremely Positive Positive Neutral Negative Extremely Negative Question Title * 7. Rate Savannah Fire & Emergency Services Excellent Good Fair Poor Quality of Service Quality of Service Excellent Quality of Service Good Quality of Service Fair Quality of Service Poor Timeliness of Service Timeliness of Service Excellent Timeliness of Service Good Timeliness of Service Fair Timeliness of Service Poor Professionalism Professionalism Excellent Professionalism Good Professionalism Fair Professionalism Poor Question Title * 8. Which Contact Method do you prefer for receiving outreach information? Email Postal mail TV / Radio/Newspaper Community Canvasing Telephone City Website Organization Presentations Community Meetings Done