Lake Country Co-op 2021 Customer Survey

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* 2. What is your age range?

Younger than 18 years

18-24 years

25-34 years

35-44 years

45-54 years

55-64 years

65 years or older

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* 3. How long have you been a Lake Country Co-op member?

Not a member

Less than 1 year

1-4 years

5-10 years

More than 10 years

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* 4. Tell us three things that make Lake Country Co-op unique.

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* 5. What methods do you currently use to stay informed about Lake Country Co-op happenings? (check all that apply)

Co-op flyer

Co-op app

Facebook

Twitter

Instagram

Website

Digital newsletter

None of above

Other (please specify)

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* 6. Which methods, from question 5, do you prefer using to stay informed about Lake Country Co-op happenings? (list all that apply)

Now let's find out more about your shopping experiences:

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* 7. Which category of products have you purchased at Lake Country Co-op in the last 3 months? (check all that apply)

Food

Gas Bar

Agro

Bulk Petroleum

Cardlock

Liquor

Pharmacy

Home and Building Solutions

Fishing Tackle

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* 8. Which best describes how Lake Country Co-op retails fit into your shopping routines?

Main store

Just to browse

Only certain products

Only deals and promotions

Just quick pick-ups

Depends on the retail category (please explain)

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* 9. Please rate the following:

	Excellent	Very Good	Good	Fair	Poor	N/A
Convenience of location	Convenience of location Excellent	Convenience of location Very Good	Convenience of location Good	Convenience of location Fair	Convenience of location Poor	Convenience of location N/A
Speed of check-out	Speed of check-out Excellent	Speed of check-out Very Good	Speed of check-out Good	Speed of check-out Fair	Speed of check-out Poor	Speed of check-out N/A
Convenience of parking	Convenience of parking Excellent	Convenience of parking Very Good	Convenience of parking Good	Convenience of parking Fair	Convenience of parking Poor	Convenience of parking N/A
Value for money	Value for money Excellent	Value for money Very Good	Value for money Good	Value for money Fair	Value for money Poor	Value for money N/A
Promotions and sales	Promotions and sales Excellent	Promotions and sales Very Good	Promotions and sales Good	Promotions and sales Fair	Promotions and sales Poor	Promotions and sales N/A
Support for local community	Support for local community Excellent	Support for local community Very Good	Support for local community Good	Support for local community Fair	Support for local community Poor	Support for local community N/A
Friendliness of staff	Friendliness of staff Excellent	Friendliness of staff Very Good	Friendliness of staff Good	Friendliness of staff Fair	Friendliness of staff Poor	Friendliness of staff N/A
Enjoyment of shopping experience	Enjoyment of shopping experience Excellent	Enjoyment of shopping experience Very Good	Enjoyment of shopping experience Good	Enjoyment of shopping experience Fair	Enjoyment of shopping experience Poor	Enjoyment of shopping experience N/A
Frequent buyer incentives and member benefits	Frequent buyer incentives and member benefits Excellent	Frequent buyer incentives and member benefits Very Good	Frequent buyer incentives and member benefits Good	Frequent buyer incentives and member benefits Fair	Frequent buyer incentives and member benefits Poor	Frequent buyer incentives and member benefits N/A
Cleanliness	Cleanliness Excellent	Cleanliness Very Good	Cleanliness Good	Cleanliness Fair	Cleanliness Poor	Cleanliness N/A
Store design and atmosphere	Store design and atmosphere Excellent	Store design and atmosphere Very Good	Store design and atmosphere Good	Store design and atmosphere Fair	Store design and atmosphere Poor	Store design and atmosphere N/A
Having up-to-date technology	Having up-to-date technology Excellent	Having up-to-date technology Very Good	Having up-to-date technology Good	Having up-to-date technology Fair	Having up-to-date technology Poor	Having up-to-date technology N/A
Product selection	Product selection Excellent	Product selection Very Good	Product selection Good	Product selection Fair	Product selection Poor	Product selection N/A
Product quality	Product quality Excellent	Product quality Very Good	Product quality Good	Product quality Fair	Product quality Poor	Product quality N/A
Co-op brand products	Co-op brand products Excellent	Co-op brand products Very Good	Co-op brand products Good	Co-op brand products Fair	Co-op brand products Poor	Co-op brand products N/A
Local products	Local products Excellent	Local products Very Good	Local products Good	Local products Fair	Local products Poor	Local products N/A
Customer service	Customer service Excellent	Customer service Very Good	Customer service Good	Customer service Fair	Customer service Poor	Customer service N/A
Your knowledge of membership benefits	Your knowledge of membership benefits Excellent	Your knowledge of membership benefits Very Good	Your knowledge of membership benefits Good	Your knowledge of membership benefits Fair	Your knowledge of membership benefits Poor	Your knowledge of membership benefits N/A

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* 10. What do you like best about Lake Country Co-op?

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* 11. What things could Lake Country Co-op work to improve?

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* 12. Tell us what types of technology could be implemented to improve your shopping experience with Lake Country Co-op.

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* 13. How likely are you to recommend Lake Country Co-op to your friends and family?

Completely likely

Very likely

Moderately likely

Slightly likely

Not at all

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* 14. Would you be willing to participate in a focus group to further explore your wants and needs as a consumer of Lake Country Co-op goods and services?

Yes (please provide contact information below)

Maybe (please provide contact information below and we will contact you to provide further details)

Preferred contact information (email or phone number)

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* 15. If yes to the above, please indicate which commodities you would be interested in exploring further. (select all that apply)

Food

Liquor

Retail petroleum

Bulk petroleum

Agro

Home and Building Solutions

Pharmacy

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* 16. Would you like to sign-up for our member digital newsletter to receive information about upcoming promotions, new items, events, and contests?

Yes, sign me up (please provide email address below)

I am already signed up

No, I am not interested at this time

Email address

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* 17. Have you considered joining our Lake Country Co-op Team?
https://www.lakecountryco-op.crs/sites/lakecountry/careers

Yes

Maybe

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* 18. Is there anything else that you would like us to know about your experiences with Lake Country Co-op?

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* 19. If you would like to enter a draw for one of five $200 Co-op Gift Cards, please complete the following (Lake Country Co-op Team Members are not eligible):

Full Name

Phone Number

Lake Country Co-op Member #

Thank you for taking our survey! Your response is very important to us as we work to provide the very best value in goods and services for you and your family.

If you are not currently a member of the Lake Country Co-operative Association, you can purchase an online membership by visiting our website. Membership provides you with the potential to earn equity and cashback on purchases, win prizes, and influence the future direction of our Association. Sign up here: www.lakecountrycoop.crs

Lake Country Co-op 2021 Customer Survey

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* 1. Enter the first 3 digits of your postal code.

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* 2. What is your age range?

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* 3. How long have you been a Lake Country Co-op member?

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* 4. Tell us three things that make Lake Country Co-op unique.

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* 5. What methods do you currently use to stay informed about Lake Country Co-op happenings? (check all that apply)

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* 6. Which methods, from question 5, do you prefer using to stay informed about Lake Country Co-op happenings? (list all that apply)

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* 7. Which category of products have you purchased at Lake Country Co-op in the last 3 months? (check all that apply)

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* 8. Which best describes how Lake Country Co-op retails fit into your shopping routines?

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* 9. Please rate the following:

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* 10. What do you like best about Lake Country Co-op?

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* 11. What things could Lake Country Co-op work to improve?

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* 12. Tell us what types of technology could be implemented to improve your shopping experience with Lake Country Co-op.

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* 13. How likely are you to recommend Lake Country Co-op to your friends and family?

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* 14. Would you be willing to participate in a focus group to further explore your wants and needs as a consumer of Lake Country Co-op goods and services?

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* 15. If yes to the above, please indicate which commodities you would be interested in exploring further. (select all that apply)

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* 16. Would you like to sign-up for our member digital newsletter to receive information about upcoming promotions, new items, events, and contests?

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* 17. Have you considered joining our Lake Country Co-op Team?https://www.lakecountryco-op.crs/sites/lakecountry/careers

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* 18. Is there anything else that you would like us to know about your experiences with Lake Country Co-op?

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* 19. If you would like to enter a draw for one of five $200 Co-op Gift Cards, please complete the following (Lake Country Co-op Team Members are not eligible):

* 17. Have you considered joining our Lake Country Co-op Team?
https://www.lakecountryco-op.crs/sites/lakecountry/careers