HealthCare Client Satisfaction Survey

	Always satisfied	Usually satisfied	Satisfied	Somewhat satisfied	Never satisfied	Does not apply
Availability of Written Scientific Resources	Availability of Written Scientific Resources Always satisfied	Availability of Written Scientific Resources Usually satisfied	Availability of Written Scientific Resources Satisfied	Availability of Written Scientific Resources Somewhat satisfied	Availability of Written Scientific Resources Never satisfied	Availability of Written Scientific Resources Does not apply
Response Time to Request(s) and Needs by Toxicologists/Clinical Pharmacists	Response Time to Request(s) and Needs by Toxicologists/Clinical Pharmacists Always satisfied	Response Time to Request(s) and Needs by Toxicologists/Clinical Pharmacists Usually satisfied	Response Time to Request(s) and Needs by Toxicologists/Clinical Pharmacists Satisfied	Response Time to Request(s) and Needs by Toxicologists/Clinical Pharmacists Somewhat satisfied	Response Time to Request(s) and Needs by Toxicologists/Clinical Pharmacists Never satisfied	Response Time to Request(s) and Needs by Toxicologists/Clinical Pharmacists Does not apply
Clarity of Information Provided	Clarity of Information Provided Always satisfied	Clarity of Information Provided Usually satisfied	Clarity of Information Provided Satisfied	Clarity of Information Provided Somewhat satisfied	Clarity of Information Provided Never satisfied	Clarity of Information Provided Does not apply

Always satisfied

Usually satisfied

Satisfied

Somewhat satisfied

Never satisfied

Does not apply

Availability of Written Scientific Resources

Availability of Written Scientific Resources Always satisfied

Availability of Written Scientific Resources Usually satisfied

Availability of Written Scientific Resources Satisfied

Availability of Written Scientific Resources Somewhat satisfied

Availability of Written Scientific Resources Never satisfied

Availability of Written Scientific Resources Does not apply

Response Time to Request(s) and Needs by Toxicologists/Clinical Pharmacists

Response Time to Request(s) and Needs by Toxicologists/Clinical Pharmacists Always satisfied

Response Time to Request(s) and Needs by Toxicologists/Clinical Pharmacists Usually satisfied

Response Time to Request(s) and Needs by Toxicologists/Clinical Pharmacists Satisfied

Response Time to Request(s) and Needs by Toxicologists/Clinical Pharmacists Somewhat satisfied

Response Time to Request(s) and Needs by Toxicologists/Clinical Pharmacists Never satisfied

Response Time to Request(s) and Needs by Toxicologists/Clinical Pharmacists Does not apply

Clarity of Information Provided

Clarity of Information Provided Always satisfied

Clarity of Information Provided Usually satisfied

Clarity of Information Provided Satisfied

Clarity of Information Provided Somewhat satisfied

Clarity of Information Provided Never satisfied

Clarity of Information Provided Does not apply

	Always satisfied	Usually satisfied	Satisfied	Somewhat satisfied	Never satisfied	Does not apply
Availability of Client Services	Availability of Client Services Always satisfied	Availability of Client Services Usually satisfied	Availability of Client Services Satisfied	Availability of Client Services Somewhat satisfied	Availability of Client Services Never satisfied	Availability of Client Services Does not apply
Response Time to Request(s) by Client Services	Response Time to Request(s) by Client Services Always satisfied	Response Time to Request(s) by Client Services Usually satisfied	Response Time to Request(s) by Client Services Satisfied	Response Time to Request(s) by Client Services Somewhat satisfied	Response Time to Request(s) by Client Services Never satisfied	Response Time to Request(s) by Client Services Does not apply
Problem Resolution by Client Services	Problem Resolution by Client Services Always satisfied	Problem Resolution by Client Services Usually satisfied	Problem Resolution by Client Services Satisfied	Problem Resolution by Client Services Somewhat satisfied	Problem Resolution by Client Services Never satisfied	Problem Resolution by Client Services Does not apply
Availability of Test Results	Availability of Test Results Always satisfied	Availability of Test Results Usually satisfied	Availability of Test Results Satisfied	Availability of Test Results Somewhat satisfied	Availability of Test Results Never satisfied	Availability of Test Results Does not apply
Availability of Billing Team	Availability of Billing Team Always satisfied	Availability of Billing Team Usually satisfied	Availability of Billing Team Satisfied	Availability of Billing Team Somewhat satisfied	Availability of Billing Team Never satisfied	Availability of Billing Team Does not apply
Response Time to Your Request(s) by Billing Team	Response Time to Your Request(s) by Billing Team Always satisfied	Response Time to Your Request(s) by Billing Team Usually satisfied	Response Time to Your Request(s) by Billing Team Satisfied	Response Time to Your Request(s) by Billing Team Somewhat satisfied	Response Time to Your Request(s) by Billing Team Never satisfied	Response Time to Your Request(s) by Billing Team Does not apply

Always satisfied

Usually satisfied

Satisfied

Somewhat satisfied

Never satisfied

Does not apply

Availability of Client Services

Availability of Client Services Always satisfied

Availability of Client Services Usually satisfied

Availability of Client Services Satisfied

Availability of Client Services Somewhat satisfied

Availability of Client Services Never satisfied

Availability of Client Services Does not apply

Response Time to Request(s) by Client Services

Response Time to Request(s) by Client Services Always satisfied

Response Time to Request(s) by Client Services Usually satisfied

Response Time to Request(s) by Client Services Satisfied

Response Time to Request(s) by Client Services Somewhat satisfied

Response Time to Request(s) by Client Services Never satisfied

Response Time to Request(s) by Client Services Does not apply

Problem Resolution by Client Services

Problem Resolution by Client Services Always satisfied

Problem Resolution by Client Services Usually satisfied

Problem Resolution by Client Services Satisfied

Problem Resolution by Client Services Somewhat satisfied

Problem Resolution by Client Services Never satisfied

Problem Resolution by Client Services Does not apply

Availability of Test Results

Availability of Test Results Always satisfied

Availability of Test Results Usually satisfied

Availability of Test Results Satisfied

Availability of Test Results Somewhat satisfied

Availability of Test Results Never satisfied

Availability of Test Results Does not apply

Availability of Billing Team

Availability of Billing Team Always satisfied

Availability of Billing Team Usually satisfied

Availability of Billing Team Satisfied

Availability of Billing Team Somewhat satisfied

Availability of Billing Team Never satisfied

Availability of Billing Team Does not apply

Response Time to Your Request(s) by Billing Team

Response Time to Your Request(s) by Billing Team Always satisfied

Response Time to Your Request(s) by Billing Team Usually satisfied

Response Time to Your Request(s) by Billing Team Satisfied

Response Time to Your Request(s) by Billing Team Somewhat satisfied

Response Time to Your Request(s) by Billing Team Never satisfied

Response Time to Your Request(s) by Billing Team Does not apply

	Always Satisfied	Usually Satisfied	Satisfied	Somewhat Satisfied	Never Satisfied	Does Not Apply
Availability of Your Regional Sales Representative	Availability of Your Regional Sales Representative Always Satisfied	Availability of Your Regional Sales Representative Usually Satisfied	Availability of Your Regional Sales Representative Satisfied	Availability of Your Regional Sales Representative Somewhat Satisfied	Availability of Your Regional Sales Representative Never Satisfied	Availability of Your Regional Sales Representative Does Not Apply
Response Time to Request(s) by Your Regional Sales Representative	Response Time to Request(s) by Your Regional Sales Representative Always Satisfied	Response Time to Request(s) by Your Regional Sales Representative Usually Satisfied	Response Time to Request(s) by Your Regional Sales Representative Satisfied	Response Time to Request(s) by Your Regional Sales Representative Somewhat Satisfied	Response Time to Request(s) by Your Regional Sales Representative Never Satisfied	Response Time to Request(s) by Your Regional Sales Representative Does Not Apply
Frequency of Office Visits made by Your Regional Sales Representative	Frequency of Office Visits made by Your Regional Sales Representative Always Satisfied	Frequency of Office Visits made by Your Regional Sales Representative Usually Satisfied	Frequency of Office Visits made by Your Regional Sales Representative Satisfied	Frequency of Office Visits made by Your Regional Sales Representative Somewhat Satisfied	Frequency of Office Visits made by Your Regional Sales Representative Never Satisfied	Frequency of Office Visits made by Your Regional Sales Representative Does Not Apply
Testing Menu (as compared to other laboratories)	Testing Menu (as compared to other laboratories) Always Satisfied	Testing Menu (as compared to other laboratories) Usually Satisfied	Testing Menu (as compared to other laboratories) Satisfied	Testing Menu (as compared to other laboratories) Somewhat Satisfied	Testing Menu (as compared to other laboratories) Never Satisfied	Testing Menu (as compared to other laboratories) Does Not Apply
Laboratory Report Format (as compared to other laboratories)	Laboratory Report Format (as compared to other laboratories) Always Satisfied	Laboratory Report Format (as compared to other laboratories) Usually Satisfied	Laboratory Report Format (as compared to other laboratories) Satisfied	Laboratory Report Format (as compared to other laboratories) Somewhat Satisfied	Laboratory Report Format (as compared to other laboratories) Never Satisfied	Laboratory Report Format (as compared to other laboratories) Does Not Apply

Always Satisfied

Usually Satisfied

Satisfied

Somewhat Satisfied

Never Satisfied

Does Not Apply

Availability of Your Regional Sales Representative

Availability of Your Regional Sales Representative Always Satisfied

Availability of Your Regional Sales Representative Usually Satisfied

Availability of Your Regional Sales Representative Satisfied

Availability of Your Regional Sales Representative Somewhat Satisfied

Availability of Your Regional Sales Representative Never Satisfied

Availability of Your Regional Sales Representative Does Not Apply

Response Time to Request(s) by Your Regional Sales Representative

Response Time to Request(s) by Your Regional Sales Representative Always Satisfied

Response Time to Request(s) by Your Regional Sales Representative Usually Satisfied

Response Time to Request(s) by Your Regional Sales Representative Satisfied

Response Time to Request(s) by Your Regional Sales Representative Somewhat Satisfied

Response Time to Request(s) by Your Regional Sales Representative Never Satisfied

Response Time to Request(s) by Your Regional Sales Representative Does Not Apply

Frequency of Office Visits made by Your Regional Sales Representative

Frequency of Office Visits made by Your Regional Sales Representative Always Satisfied

Frequency of Office Visits made by Your Regional Sales Representative Usually Satisfied

Frequency of Office Visits made by Your Regional Sales Representative Satisfied

Frequency of Office Visits made by Your Regional Sales Representative Somewhat Satisfied

Frequency of Office Visits made by Your Regional Sales Representative Never Satisfied

Frequency of Office Visits made by Your Regional Sales Representative Does Not Apply

Testing Menu (as compared to other laboratories)

Testing Menu (as compared to other laboratories) Always Satisfied

Testing Menu (as compared to other laboratories) Usually Satisfied

Testing Menu (as compared to other laboratories) Satisfied

Testing Menu (as compared to other laboratories) Somewhat Satisfied

Testing Menu (as compared to other laboratories) Never Satisfied

Testing Menu (as compared to other laboratories) Does Not Apply

Laboratory Report Format (as compared to other laboratories)

Laboratory Report Format (as compared to other laboratories) Always Satisfied

Laboratory Report Format (as compared to other laboratories) Usually Satisfied

Laboratory Report Format (as compared to other laboratories) Satisfied

Laboratory Report Format (as compared to other laboratories) Somewhat Satisfied

Laboratory Report Format (as compared to other laboratories) Never Satisfied

Laboratory Report Format (as compared to other laboratories) Does Not Apply

Question Title

* 4. Would you recommend Aegis to others?

Yes

Please tell us why or why not

Question Title

* 5. If you would like for an Aegis representative to contact you regarding your feedback, please provide your contact information below.

Name

Company

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Country

Email Address

Phone Number

HealthCare Client Satisfaction Survey

Question Title

* 1. Aegis Science

Question Title

* 2. Aegis Service

Question Title

* 3. Aegis Sales

Question Title

* 4. Would you recommend Aegis to others?

Question Title

* 5. If you would like for an Aegis representative to contact you regarding your feedback, please provide your contact information below.