* 1. When you first contacted us were you satisfied that the steps in the conveyancing process were clearly explained to you.

* 2. Are you satisfied that you were informed of the costs at the beginning of the transaction and advised of any changes.

* 3. Are you satisfied that you were kept informed of the progress of your transaction.

* 4. Do you feel that you have been treated fairly and that all staff have been polite and professional in their dealings with you.

* 5. Do you feel that your queries have been dealt with promptly and that you have been kept informed of any problems in a timely manner.

* 6. Do you have any other comments or observations that you think may help us to improve our service.