Patient Experience Survey

You are being invited to take part in this survey because you have recently had a visit at Superior Family Health Team.
Your responses to the questions on this survey will help us improve the care and programs that we provide.
Participation in the survey is completely voluntary and all your responses to the survey questions will be kept confidential.
1.Are you completing this survey for yourself or for another person?
2.If you are completing this survey for someone else, who are you completing it for?
3.Who was the main care provider that you saw during your visit?
4.How was the appointment for your most recent visit made?
5.How did you connect with your provider? (If in-person appointment, skip question 6)
6.If your appointment was provided by phone or videoconference, how would you rate your overall experience with virtual care?
7.How likely are you to choose to receive care virtually again (where appropriate) when in-person visits are more available?
8.How was your overall experience accessing the office/clinic?
9.How confident are you that your health information was treated with the level of privacy you expect
10.Did you request a same day/next day appointment? (IF NO SKIP QUESTION 11)
11.If you requested a same day/next day appointment, did you receive one?
12.When you see your provider, how often do they or someone else in the office give you an opportunity to ask questions about recommended treatment?
13.When you see your provider how often do they or someone else in the office involve you as much as you want to be in decisions about your care and treatment?
14.How would you rate your satisfaction with the office staff (nurses, receptionist) you saw today (courtesy, respect, sensitivity, friendliness)?