Survey about MSD’s Job and Training Support Funds

This survey gathers feedback from those that have accessed MSD's Job and Training Support Funds, which you can access through Work and Income.

Following on from DPA’s published report from April 2023, this survey is a check-up on how things are tracking with the fund.

The survey focuses on ways people access, engage and experience job and training support. It is intended that the findings of the survey may inform broader decisions about the funding scheme.

Access and Awareness

1.Do you currently receive MSD Job Support and Training Fund?

Yes

2.When did you make your application for the MSD Job Support and Training Fund?

Before 2023

After 2023

3.Was your application for job support or training support?

Job support

Training support

Both

4.How did you first hear about the MSD Job Support and Training Fund?

Other (please specify)

5.Did you find it easy to apply?

Yes

(If no, can you tell us why)

6.How easy was it to find clear information about how to apply for Support Funds?

7.Before applying, did you feel you understood what the Support Funds could cover and whether you were eligible?

Yes

Application Experience

8.Did you apply for the Support Funds yourself, or did someone assist you?

I applied myself

Family/whānau member

Employment support agency

My employer

If someone else assisted (please specify who):

9.If you received help (for example, from an employment consultant or MSD staff), how helpful was that support?

10.Were there any parts of the application process that were confusing or difficult to complete?

Yes

(If yes, please describe which parts were challenging)

11.At any point, did you feel discouraged from applying or continuing with your application?

Yes

(If yes, please explain why):

Barriers and Decision-Making

12.Did the requirement to show that Support Funds are a ‘fund of last resort’ make the process harder for you?

Yes

Not applicable

(Please explain your answer)

13.If your application (or part of it) was declined, were you given clear reasons for the decision?

Yes

Not applicable

14.Were you given the opportunity to appeal or provide more information after a decision?

Yes

Not applicable

Equity and Fairness

15.Do you feel the Support Funds process is fair and equitable for different types of disabled people (e.g., self-employed, d/Deaf, Blind, or those with fluctuating conditions)?

Yes

Unsure

Please explain your answer (optional).

16.Have funding limits, eligibility rules, or definitions like ‘reasonable accommodation’ affected your ability to get the support you need?

Yes

(If yes, please explain how)

Outcomes and Impact

17.Has access to Support Funds affected your ability to find or keep a job or training?

Yes, in a positive way

Yes, in a negative way

No effect

(Optional comment)

18.Have you experienced challenges maintaining or renewing your funding over time?

Yes

(If yes, how has this impacted your work or wellbeing?)

Improvements and Future Directions

19.If you could change one thing about how the MSD Job Support and Training Fund operates, what would it be and why?