Public Transit Customer Survey

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* 2. If employed, in what city and county do you work?

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* 3. What is your age?

Under 18

18 to 25

26 to 35

36 to 45

46 to 65

65 to 70

71 to 75

76 to 80

80 and older

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* 4. What is your gender?

Male

Female

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* 5. Do you have a driver's license?

Yes

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* 6. Are you able to drive?

Yes

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* 7. What means of transportation do you use at this time? (Check all that apply)

Personal Vehicle

Taxi

Public Transit Van

Friend or Family Vehicle

Walk

Bicycle

Service Agency

Other (please specify)

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* 8. What is your occupation?

Homemaker

Service Worker

Laborer

College Student

Management/Professional

Secondary Student

Production/Craft/Repair/Machine Operator

Technical Admin.

Retired

Sales

Teacher

Unemployed

Other (please specify)

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* 9. Do you use transit services such as OATS or another local transit provider?

Yes

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* 10. If you answered YES to question 9, how often do you use transit services?

Daily

Weekly

Monthly

Other (please specify)

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* 11. If you answered YES to Question 9, for what reason do you use transit services? (Check all that apply)

Religious services

Restaurant

Work

School/College

Child Care

Bank

Medical Care (Doctors, Dentist, Therapist, ext.)

Recreation

Shopping

Other (please specify)

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* 12. If you answered YES to Question 9, do you currently pay for transit services?

Yes

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* 13. If so how much do you currently pay for transit services?

$1 to $14

$15 to $19

$20 to $24

$25 to $29

$30 to $39

$40 to $50

$51 to $60

$61 or more

Other (please specify)

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* 14. If you do not pay, would you be willing to pay for transit service?

Yes

Not Applicable

Other (please specify)

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* 15. If you are willing to pay for transit services, what methods would be acceptable?

Pay per use

General sales tax to include transit services

Increased Fuel tax to include transit services

Not willing to pay for transit services

Other (please specify)

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* 16. Have you ever had a need for transit services and it was not available?

Yes

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* 17. If you answered yes to Question 16, how often has this occurred in the past year?

0 to 2

3 to 5

6 to 10

11 to 15

16 to 20

21 to 30

31 or more

Other (please specify)

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* 18. If you answered YES to Question 16, for what reason(s) were transit services not available?

Service not provided in area.

Service not scheduled for desired location

Lack of drivers

Lack of Vehicles

Lack of Volunteers

Reason not explained.

Other (please specify)

	Not Important	Desirable	Important	Very Important
More flexible in scheduling rides	More flexible in scheduling rides Not Important	More flexible in scheduling rides Desirable	More flexible in scheduling rides Important	More flexible in scheduling rides Very Important
Increased service from a park-and-ride locations	Increased service from a park-and-ride locations Not Important	Increased service from a park-and-ride locations Desirable	Increased service from a park-and-ride locations Important	Increased service from a park-and-ride locations Very Important
Increased service hours	Increased service hours Not Important	Increased service hours Desirable	Increased service hours Important	Increased service hours Very Important
Increased weekend service	Increased weekend service Not Important	Increased weekend service Desirable	Increased weekend service Important	Increased weekend service Very Important
More express service (Fewer stops)	More express service (Fewer stops) Not Important	More express service (Fewer stops) Desirable	More express service (Fewer stops) Important	More express service (Fewer stops) Very Important
Employer pays part of the cost	Employer pays part of the cost Not Important	Employer pays part of the cost Desirable	Employer pays part of the cost Important	Employer pays part of the cost Very Important
Guaranteed ride home	Guaranteed ride home Not Important	Guaranteed ride home Desirable	Guaranteed ride home Important	Guaranteed ride home Very Important
Service close to my home	Service close to my home Not Important	Service close to my home Desirable	Service close to my home Important	Service close to my home Very Important
Accept different forms of payment	Accept different forms of payment Not Important	Accept different forms of payment Desirable	Accept different forms of payment Important	Accept different forms of payment Very Important
Cleaner vehicles	Cleaner vehicles Not Important	Cleaner vehicles Desirable	Cleaner vehicles Important	Cleaner vehicles Very Important
More attractive vehicles	More attractive vehicles Not Important	More attractive vehicles Desirable	More attractive vehicles Important	More attractive vehicles Very Important

Not Important

Desirable

Important

Very Important

More flexible in scheduling rides

More flexible in scheduling rides Not Important

More flexible in scheduling rides Desirable

More flexible in scheduling rides Important

More flexible in scheduling rides Very Important

Increased service from a park-and-ride locations

Increased service from a park-and-ride locations Not Important

Increased service from a park-and-ride locations Desirable

Increased service from a park-and-ride locations Important

Increased service from a park-and-ride locations Very Important

Increased service hours

Increased service hours Not Important

Increased service hours Desirable

Increased service hours Important

Increased service hours Very Important

Increased weekend service

Increased weekend service Not Important

Increased weekend service Desirable

Increased weekend service Important

Increased weekend service Very Important

More express service (Fewer stops)

More express service (Fewer stops) Not Important

More express service (Fewer stops) Desirable

More express service (Fewer stops) Important

More express service (Fewer stops) Very Important

Employer pays part of the cost

Employer pays part of the cost Not Important

Employer pays part of the cost Desirable

Employer pays part of the cost Important

Employer pays part of the cost Very Important

Guaranteed ride home

Guaranteed ride home Not Important

Guaranteed ride home Desirable

Guaranteed ride home Important

Guaranteed ride home Very Important

Service close to my home

Service close to my home Not Important

Service close to my home Desirable

Service close to my home Important

Service close to my home Very Important

Accept different forms of payment

Accept different forms of payment Not Important

Accept different forms of payment Desirable

Accept different forms of payment Important

Accept different forms of payment Very Important

Cleaner vehicles

Cleaner vehicles Not Important

Cleaner vehicles Desirable

Cleaner vehicles Important

Cleaner vehicles Very Important

More attractive vehicles

More attractive vehicles Not Important

More attractive vehicles Desirable

More attractive vehicles Important

More attractive vehicles Very Important

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* 1. In what city and county do you live?

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* 2. If employed, in what city and county do you work?

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* 3. What is your age?

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* 4. What is your gender?

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* 5. Do you have a driver's license?

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* 6. Are you able to drive?

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* 7. What means of transportation do you use at this time? (Check all that apply)

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* 8. What is your occupation?

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* 9. Do you use transit services such as OATS or another local transit provider?

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* 10. If you answered YES to question 9, how often do you use transit services?

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* 11. If you answered YES to Question 9, for what reason do you use transit services? (Check all that apply)

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* 12. If you answered YES to Question 9, do you currently pay for transit services?

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* 13. If so how much do you currently pay for transit services?

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* 14. If you do not pay, would you be willing to pay for transit service?

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* 15. If you are willing to pay for transit services, what methods would be acceptable?

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* 16. Have you ever had a need for transit services and it was not available?

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* 17. If you answered yes to Question 16, how often has this occurred in the past year?

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* 18. If you answered YES to Question 16, for what reason(s) were transit services not available?

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* 19. What changes could be made in transit services that would allow you to use the service for the first time or to use it more often?

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* 20. Of the changes you suggested above, which ONE if Implemented would improve the service the most and increase your personal usage?