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Customer Satisfaction Survey Template
1.
On a scale of 0 to 10,
How likely is it that you would recommend Fleurever After Preservations to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Overall, how satisfied are you with your flowers?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
3.
Which of the following words would you use to describe our business? Select all that apply.
Reliable
High quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
4.
How well has your preservation held up?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
5.
How would you rate the quality of our business?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
6.
How would you rate the value for money for your preservation?
Excellent
Above average
Average
Below average
Poor
7.
How responsive have we been to your questions or concerns about your preservation?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
8.
How old is your preservation?
Less than six months
Six months to a year
1 - 2 years
3 or more years
9.
How likely are you to use our service again for another special occasion?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
10.
Do you have any suggestions, questions, comments, or concerns? (Please type your name if you do not wish to remain anonymous.)
Current Progress,
0 of 10 answered