* 1. Was our reception staff friendly helpful and caring?

* 2. Was our exam room assistant friendly, helpful and caring?

* 3. Was our pharmacy staff friendly, helpful and caring?

* 4. Were you seen by your veterinarian in a timely manner?

* 5. Was your veterinarian courteous, compassionate and concerned during the visit?

* 6. Did your veterinarian explain your pet's problem clearly and completely?

* 7. Do you feel that your pet received high quality professional care?

* 8. When in the exam room were you advised of costs prior to testing and/or procedures?

* 9. How would you rate your overall experience at our hospital?

* 10. Would you recommend our hospital to friends and relatives?