The North Carolina Department of Revenue needs your advice! Governor McCroy has made improving customer service throughout state government a top priority for his administration. Since tax practitioners regularly contact the Department for services, we need your help in identifying areas where we need improvement. Please take a few minutes to help us in improving our services!

* 1. What was the representative's name or agent ID?

* 2. What method did you use to contact us?

* 3. What letter grade would you give our representative in the following areas?

  A B C D F
Professionalism
Knowledgeable
Friendliness
Eager to help

* 4. What letter grade would you give our response?

  A B C D F
Accurate
Consistent
Complete
Understandable
Timely

* 5. What letter grade would you give our accessiblity?

  A B C D F
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* 6. What letter grade would you give our representative in understanding your needs?

  A B C D F
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* 7. Select a letter grade below to rate your satisfaction with your wait time before speaking to a representative.

  A B C D F
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* 8. In your opinion, what changes do we need to make to improve customer service?

* 9. Do you have any other comments, questions, or concerns about our customer service?

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