The North Carolina Department of Revenue needs your advice! Since tax practitioners regularly contact the Department for services, we need your help in identifying areas where we need improvement. Please take a few minutes to help us in improving our services!

* 1. What was the representative's name or agent ID?

* 2. What method did you use to contact us?

* 3. What letter grade would you give our representative in the following areas?

  A B C D F
Professionalism
Knowledgeable
Friendliness
Eager to help

* 4. What letter grade would you give our response?

  A B C D F
Accurate
Consistent
Complete
Understandable
Timely

* 5. What letter grade would you give our accessiblity?

  A B C D F
*

* 6. What letter grade would you give our representative in understanding your needs?

  A B C D F
*

* 7. Select a letter grade below to rate your satisfaction with your wait time before speaking to a representative.

  A B C D F
*

* 8. In your opinion, what changes do we need to make to improve customer service?

* 9. Do you have any other comments, questions, or concerns about our customer service?

T