Rock Island Public Library has partnered with the University of Illinois Extension to identify how the organization can more effectively serve residents in the Quad Cities region. The purpose of this study is to examine how the public accesses library services, determine what services are of interest, and public perception about the organization. We are interested in your opinion. Your responses will assist us in improving your experience with the Rock Island Public Library.

Participation in this survey is voluntary, and will take about 15 minutes to complete. Your individual responses are anonymous and confidential, so please do not write your name directly on the survey.

Please let us know your thoughts by taking a few moments to fill out the enclosed survey and return in the enclosed self-addressed envelope, or stop by one of the Rock Island Library locations and drop into the survey collection box. Blank surveys may be picked up onsite at the information desks. To fill out the survey online, go to or click on the survey link located on our website at

Surveys should be completed by October 5, 2013. You may skip questions, although we encourage you to complete the survey in its entirety. A summary of the responses will be available to you in print at the University of Illinois Extension Unit Office, 321 W 2nd Avenue, Milan.

If you have questions or need help filling out the survey, please contact Jenny Garner, Community Development Educator, University of Illinois Extension at (309) 756-9978 or via email at, and she will be happy to assist you.

We know your time is valuable, so thank you for your participation. Development of this survey was funded by the Rock Island Community Foundation.

Angela Campbell, Director, Rock Island Public Library
Jenny Garner, University of Illinois Extension

* 1. What public libraries do you use in the Quad Cities?

* 2. Why do you use a public library (check all that apply).

* 3. Which days of the week do you prefer to visit a public library (check all that apply):
After answering this question, skip to question #5. If you do not visit a library, please answer question #4 instead.

* 4. If you do not use public libraries in the Quad Cities, please indicate the main reason (check only one):

* 5. Do you use the Rock Island Public Library?

* 6. If you do not use the Rock Island Public Library, please indicate the main reason. (check only one) After answering this question, skip to question #11:

* 7. Which Rock Island Public Library branch do you visit the most often during a 12-month period (check only one):

* 8. Please indicate what is most beneficial about using the Rock Island Public Library (check only two):

* 9. How valuable are these services and programs Rock Island Public Library provides to the community?

  Not At All Valuable Slightly Valuable Somewhat Valuable Moderately Valuable Extremely Valuable No Opinion/ Don’t Know
24-hour access to e-books
Online library for research projects
Art display at Main Library
Source of book recommendations
Public Internet / Wi-Fi access
Free public programs for adults
Free public programs for children
Research for local history and genealogy
Technology training
Individualized programs for partner organizations
Audiobooks downloadable to computer/portable device
Used book sale by Friends of Library
Reference materials for job seeking, college applications, government benefits

* 10. Please check up to four words or phrases that best describe the Rock Island Public Library (check only 4):

* 11. Which of the following, according to you, help build a good image for a public library? (check only 2):

* 12. Please rank the following statements in order of importance, with 1 being the most important and 4 being the least important:

* 13. If I were to donate money to a public library, it should be used for (check only one):

* 14. If the Rock Island Public Library undertook a fundraising campaign for building improvement, would you prefer to see money used for (check only one):

* 15. Which of these two statements is most important to you?

* 16. Where have you seen information about Rock Island Public Library’s services and events (check all that apply):

* 17. How likely are you to recommend the Rock Island Public Library to your friends and relatives?

* 18. Are you a cardholder with the Rock Island Public Library?

* 19. Overall, how satisfied are you with the Rock Island Public Library?

* 20. What is your gender?

* 21. What age range applies to you?

* 22. How many children are in your household?

* 23. Where do you live in the Quad Cities region?

* 24. What is your annual household income?

* 25. Is there anything else you would like to tell the Rock Island Public Library?