Client Experience Questionnaire 2022

Thank you for agreeing to participate in this brief 5 minute survey. We at Children’s Centre Thunder Bay, are committed to understanding the perspective of caregivers whose children/youth access our services. The following survey examines your experience with our services. All responses are anonymous and will help to develop service so they better meet the needs of those we serve.

At the end of the survey you will have the opportunity to provide us with your e-mail address and we will send you a $5 virtual gift card in thanks for completing this survey. Please note that your e-mail address will in no way be connected to your responses. Again, thank you for completing this survey, your input is greatly appreciated.

	Strongly Disagree	Disagree	Agree	Strongly Agree	N/A
When I first started looking for help, services were available at times that were good for me.	When I first started looking for help, services were available at times that were good for me. Strongly Disagree	When I first started looking for help, services were available at times that were good for me. Disagree	When I first started looking for help, services were available at times that were good for me. Agree	When I first started looking for help, services were available at times that were good for me. Strongly Agree	When I first started looking for help, services were available at times that were good for me. N/A
The wait time for services was reasonable for me.	The wait time for services was reasonable for me. Strongly Disagree	The wait time for services was reasonable for me. Disagree	The wait time for services was reasonable for me. Agree	The wait time for services was reasonable for me. Strongly Agree	The wait time for services was reasonable for me. N/A
I found staff to be knowledgeable.	I found staff to be knowledgeable. Strongly Disagree	I found staff to be knowledgeable. Disagree	I found staff to be knowledgeable. Agree	I found staff to be knowledgeable. Strongly Agree	I found staff to be knowledgeable. N/A
The services I have received have helped me deal more effectively with my life’s challenges.	The services I have received have helped me deal more effectively with my life’s challenges. Strongly Disagree	The services I have received have helped me deal more effectively with my life’s challenges. Disagree	The services I have received have helped me deal more effectively with my life’s challenges. Agree	The services I have received have helped me deal more effectively with my life’s challenges. Strongly Agree	The services I have received have helped me deal more effectively with my life’s challenges. N/A
If a friend were in need of similar help I would recommend this service.	If a friend were in need of similar help I would recommend this service. Strongly Disagree	If a friend were in need of similar help I would recommend this service. Disagree	If a friend were in need of similar help I would recommend this service. Agree	If a friend were in need of similar help I would recommend this service. Strongly Agree	If a friend were in need of similar help I would recommend this service. N/A
I think the services provided here are of high quality.	I think the services provided here are of high quality. Strongly Disagree	I think the services provided here are of high quality. Disagree	I think the services provided here are of high quality. Agree	I think the services provided here are of high quality. Strongly Agree	I think the services provided here are of high quality. N/A
Staff were sensitive to my cultural needs (e.g. religion, language, ethnic background, gender identify, race).	Staff were sensitive to my cultural needs (e.g. religion, language, ethnic background, gender identify, race). Strongly Disagree	Staff were sensitive to my cultural needs (e.g. religion, language, ethnic background, gender identify, race). Disagree	Staff were sensitive to my cultural needs (e.g. religion, language, ethnic background, gender identify, race). Agree	Staff were sensitive to my cultural needs (e.g. religion, language, ethnic background, gender identify, race). Strongly Agree	Staff were sensitive to my cultural needs (e.g. religion, language, ethnic background, gender identify, race). N/A
I was treated with respect by the program staff.	I was treated with respect by the program staff. Strongly Disagree	I was treated with respect by the program staff. Disagree	I was treated with respect by the program staff. Agree	I was treated with respect by the program staff. Strongly Agree	I was treated with respect by the program staff. N/A
Overall I found the facility non-discriminating and comfortable.	Overall I found the facility non-discriminating and comfortable. Strongly Disagree	Overall I found the facility non-discriminating and comfortable. Disagree	Overall I found the facility non-discriminating and comfortable. Agree	Overall I found the facility non-discriminating and comfortable. Strongly Agree	Overall I found the facility non-discriminating and comfortable. N/A
I felt safe in the facility at all times.	I felt safe in the facility at all times. Strongly Disagree	I felt safe in the facility at all times. Disagree	I felt safe in the facility at all times. Agree	I felt safe in the facility at all times. Strongly Agree	I felt safe in the facility at all times. N/A
The program accommodated my needs related to mobility, hearing, vision and learning, etc.	The program accommodated my needs related to mobility, hearing, vision and learning, etc. Strongly Disagree	The program accommodated my needs related to mobility, hearing, vision and learning, etc. Disagree	The program accommodated my needs related to mobility, hearing, vision and learning, etc. Agree	The program accommodated my needs related to mobility, hearing, vision and learning, etc. Strongly Agree	The program accommodated my needs related to mobility, hearing, vision and learning, etc. N/A
The location of services was convenient for me.	The location of services was convenient for me. Strongly Disagree	The location of services was convenient for me. Disagree	The location of services was convenient for me. Agree	The location of services was convenient for me. Strongly Agree	The location of services was convenient for me. N/A
Staff understood and responded to my needs and concerns.	Staff understood and responded to my needs and concerns. Strongly Disagree	Staff understood and responded to my needs and concerns. Disagree	Staff understood and responded to my needs and concerns. Agree	Staff understood and responded to my needs and concerns. Strongly Agree	Staff understood and responded to my needs and concerns. N/A
Staff supported me in working on goals that were important to me.	Staff supported me in working on goals that were important to me. Strongly Disagree	Staff supported me in working on goals that were important to me. Disagree	Staff supported me in working on goals that were important to me. Agree	Staff supported me in working on goals that were important to me. Strongly Agree	Staff supported me in working on goals that were important to me. N/A

Strongly Disagree

Disagree

Agree

Strongly Agree

N/A

When I first started looking for help, services were available at times that were good for me.

When I first started looking for help, services were available at times that were good for me. Strongly Disagree

When I first started looking for help, services were available at times that were good for me. Disagree

When I first started looking for help, services were available at times that were good for me. Agree

When I first started looking for help, services were available at times that were good for me. Strongly Agree

When I first started looking for help, services were available at times that were good for me. N/A

The wait time for services was reasonable for me.

The wait time for services was reasonable for me. Strongly Disagree

The wait time for services was reasonable for me. Disagree

The wait time for services was reasonable for me. Agree

The wait time for services was reasonable for me. Strongly Agree

The wait time for services was reasonable for me. N/A

I found staff to be knowledgeable.

I found staff to be knowledgeable. Strongly Disagree

I found staff to be knowledgeable. Disagree

I found staff to be knowledgeable. Agree

I found staff to be knowledgeable. Strongly Agree

I found staff to be knowledgeable. N/A

The services I have received have helped me deal more effectively with my life’s challenges.

The services I have received have helped me deal more effectively with my life’s challenges. Strongly Disagree

The services I have received have helped me deal more effectively with my life’s challenges. Disagree

The services I have received have helped me deal more effectively with my life’s challenges. Agree

The services I have received have helped me deal more effectively with my life’s challenges. Strongly Agree

The services I have received have helped me deal more effectively with my life’s challenges. N/A

If a friend were in need of similar help I would recommend this service.

If a friend were in need of similar help I would recommend this service. Strongly Disagree

If a friend were in need of similar help I would recommend this service. Disagree

If a friend were in need of similar help I would recommend this service. Agree

If a friend were in need of similar help I would recommend this service. Strongly Agree

If a friend were in need of similar help I would recommend this service. N/A

I think the services provided here are of high quality.

I think the services provided here are of high quality. Strongly Disagree

I think the services provided here are of high quality. Disagree

I think the services provided here are of high quality. Agree

I think the services provided here are of high quality. Strongly Agree

I think the services provided here are of high quality. N/A

Staff were sensitive to my cultural needs (e.g. religion, language, ethnic background, gender identify, race).

Staff were sensitive to my cultural needs (e.g. religion, language, ethnic background, gender identify, race). Strongly Disagree

Staff were sensitive to my cultural needs (e.g. religion, language, ethnic background, gender identify, race). Disagree

Staff were sensitive to my cultural needs (e.g. religion, language, ethnic background, gender identify, race). Agree

Staff were sensitive to my cultural needs (e.g. religion, language, ethnic background, gender identify, race). Strongly Agree

Staff were sensitive to my cultural needs (e.g. religion, language, ethnic background, gender identify, race). N/A

I was treated with respect by the program staff.

I was treated with respect by the program staff. Strongly Disagree

I was treated with respect by the program staff. Disagree

I was treated with respect by the program staff. Agree

I was treated with respect by the program staff. Strongly Agree

I was treated with respect by the program staff. N/A

Overall I found the facility non-discriminating and comfortable.

Overall I found the facility non-discriminating and comfortable. Strongly Disagree

Overall I found the facility non-discriminating and comfortable. Disagree

Overall I found the facility non-discriminating and comfortable. Agree

Overall I found the facility non-discriminating and comfortable. Strongly Agree

Overall I found the facility non-discriminating and comfortable. N/A

I felt safe in the facility at all times.

I felt safe in the facility at all times. Strongly Disagree

I felt safe in the facility at all times. Disagree

I felt safe in the facility at all times. Agree

I felt safe in the facility at all times. Strongly Agree

I felt safe in the facility at all times. N/A

The program accommodated my needs related to mobility, hearing, vision and learning, etc.

The program accommodated my needs related to mobility, hearing, vision and learning, etc. Strongly Disagree

The program accommodated my needs related to mobility, hearing, vision and learning, etc. Disagree

The program accommodated my needs related to mobility, hearing, vision and learning, etc. Agree

The program accommodated my needs related to mobility, hearing, vision and learning, etc. Strongly Agree

The program accommodated my needs related to mobility, hearing, vision and learning, etc. N/A

The location of services was convenient for me.

The location of services was convenient for me. Strongly Disagree

The location of services was convenient for me. Disagree

The location of services was convenient for me. Agree

The location of services was convenient for me. Strongly Agree

The location of services was convenient for me. N/A

Staff understood and responded to my needs and concerns.

Staff understood and responded to my needs and concerns. Strongly Disagree

Staff understood and responded to my needs and concerns. Disagree

Staff understood and responded to my needs and concerns. Agree

Staff understood and responded to my needs and concerns. Strongly Agree

Staff understood and responded to my needs and concerns. N/A

Staff supported me in working on goals that were important to me.

Staff supported me in working on goals that were important to me. Strongly Disagree

Staff supported me in working on goals that were important to me. Disagree

Staff supported me in working on goals that were important to me. Agree

Staff supported me in working on goals that were important to me. Strongly Agree

Staff supported me in working on goals that were important to me. N/A

Client Experience Questionnaire 2022 - Youth Survey

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* 1. Please identify your age

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* 2. Please identify the program(s) that you are currently involved with (select all that apply)

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* 3. Please answer the following questions based on your experience with services through Children's Centre Thunder Bay

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* 4. Please comment on aspects of your experience with this treatment/supports service that were particularly helpful to you.

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* 5. Please comment on aspects of your experience with this treatment/support service that you feel could be improved.