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Thank you for agreeing to participate in this brief 5 minute survey. We at Children’s Centre Thunder Bay, are committed to understanding the perspective of caregivers whose children/youth access our services. The following survey examines your experience with our services. All responses are anonymous and will help to develop service so they better meet the needs of those we serve. 
 
At the end of the survey you will have the opportunity to provide us with your e-mail address and we will send you a $5 virtual gift card in thanks for completing this survey. Please note that your e-mail address will in no way be connected to your responses. Again, thank you for completing this survey, your input is greatly appreciated.    

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* 1. Please identify your age 

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* 2. Please identify the program(s) that you are currently involved with (select all that apply)

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* 3. Please answer the following questions based on your experience with services through Children's Centre Thunder Bay

  Strongly Disagree Disagree Agree Strongly Agree N/A
When I first started looking for help, services were available at times that were good for me.
The wait time for services was reasonable for me.
I found staff to be knowledgeable.
The services I have received have helped me deal more effectively with my life’s challenges.
If a friend were in need of similar help I would recommend this service.
I think the services provided here are of high quality.
Staff were sensitive to my cultural needs (e.g. religion, language, ethnic background, gender identify, race).
I was treated with respect by the program staff.
Overall I found the facility non-discriminating and comfortable.
I felt safe in the facility at all times.
The program accommodated my needs related to mobility, hearing, vision and learning, etc.
The location of services was convenient for me.
Staff understood and responded to my needs and concerns.
Staff supported me in working on goals that were important to me.

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* 4. Please comment on aspects of your experience with this treatment/supports service that were particularly helpful to you.

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* 5. Please comment on aspects of your experience with this treatment/support service that you feel could be improved.

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