Dear Valued Client,

With the completion of your tax returns enclosed, we want to take the opportunity to thank you for your reliance on our firm to assist you with your tax, accounting and advisory services this year. It has been a pleasure to serve you!

At Yarmak & Co., CPA, we are truly committed to excellence. It is our goal to consistently serve you, at tax time and throughout the year, with innovative strategies and personalized service in order to help you make the most of your business and personal resources. Thank you for your participation, we rely on your feedback as a vital tool to gauge our success in providing you the expertise and quality service you desire.

Will you please take a few moments to fill out the survey below to let us know how we are doing and how we might better serve you? Simply rate us in the areas listed based on your satisfaction with our team and the services we provide. (Space is provided below to elaborate or provide further comments which you believe would be beneficial to us.) Should you have any questions or wish to discuss any of these areas with us directly, please feel free to call us at 810-632-9000. Thank you!

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* 1. Visiting our office

  Extremely Satisfied Largely Satisfied Satisfied Not Satisfied Extremely Dissatisfied Not Applicable
Politeness and courtesy of professional and administrative staff
Promptness in greeting and meeting with you
Attention to your concerns and quesitons

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* 2. Contacting our office by phone or email

  Extremely Satisfied Largely Satisfied Satisfied Not Satisfied Extremely Dissatisfied Not Applicable
Politeness and courtesy of our Receptionists
Ability to reach the person you requested
Voicemails & emails are returned within the 2 day guarantee

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* 3. Preparation of your tax returns and other documents

  Extremely Satisfied Largely Satisfied Satisfied Not Satisfied Extremely Dissatisfied Not Applicable
Keeping you informed of the progress of your returns
Returns were delivered when promised
General appearance of your tax return package
Technical quality of your tax returns & documents
Savings due to our assistance/planning
Thoroughness and follow up on any unclear issues 

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* 4. Quality of service provided to you throughout the year

  Extremely Satisfied Largely Satisfied Satisfied Not Satisfied Extremely Dissatisfied Not Applicable
Understanding your needs and concerns
Providing the services and advice you need from us
Handing your work on a timely basis
Courtesy & competency of the team members you work with
Satisfactory resolving any issues that arise
Helping you meet your tax and financial goals
Providing you creative solutions and innovative ideas
Reasonableness of fees for the services rendered

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* 5. What type of returns did we prepare for you this year?

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* 6. Additional Feedback

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* 7. Your name (optional)

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