Introduction

Please complete this short (10-15 minute) survey by end of day September 16th to provide your valuable input.  We will use your feedback to guide our activities for the next 3-5 years.

Thank you for your time and attention.

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* 1. Please tell us more about you (this information is required for entry in $100 gift card drawing)

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* 2. Where is your business located?

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* 3. How many total staff members do you employ?

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* 4. How many locations do you own?

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* 5. Approximately how many vehicles can you actively work on each day at per location?

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* 6. What percentage of your business is from repeat customers?

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* 7. What service(s) does your company provide? (check all that apply)

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* 8. Does your company specialize in any particular way? (check all that apply)

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* 9. How many years have you been in business?

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* 10. What is the ownership model of your company?

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* 11. Has your company changed ownership in the past 5 years?

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* 12. Do you anticipate selling or closing your business in the next 5 years?

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* 13. How long have you been a member of AASP-MN?

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* 14. In your words, what is the single biggest challenge your business faces?

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* 15. If you are a current member, how would you rate your level of satisfaction with your membership in AASP-MN? (1 being not satisfied, 5 being very satisfied)

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* 16. If you are a current member, how would you rate the value of the services provided by AASP-MN considering the cost of your membership dues? (1 being not satisfied, 5 being very satisfied)

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* 17. If you are a current member, what do you wish other members would take advantage of more with their AASP-MN membership?

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* 18. If you are a current member, what is the most valuable benefit you receive from your membership?

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* 19. Please rate the following challenges on the level they impact your business (1 being not an issue, 5 being a major issue.)

  1 2 3 4 5 N/A
Shortage of applicants to technical positions
Employee retention
Lack of new work/customers coming in
Access to technical information or procedures
Overhead operating expenses
Competition from others
Receiving payment for work performed
Training

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* 20. What AASP-MN member benefits are (or would be) the most important to you and your company? (1 being not important, 5 being very important.)

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In-person events (leadership conference, golf outing, etc.)
Webinars (educational, product & services, etc.)
AASP-MN News magazine
Insurance programs (business, personal and employee)
Uniform & linen supplies program
Other discount or dividend programs
aaspmn.org online resources (letters & forms to submit insurance co. complaints, notify customers of storage fees., etc.)
Governmental regulation oversight and lobbying
Call the experts or other access to critical information
Peer-to-peer education (formal and informal) such as B.S. Sessions, Mech XChange Events
Promoting careers in auto service & collision repair (MNCARS)

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* 21. Please indicate any program/services you would like AASP-MN to offer that are not currently available.

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* 22. What topics would you like to see AASP-MN focus on? (check all that apply)

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* 23. Does your company currently have a relationship with your local technical or high school?

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* 24. Do you participate in any certification, warranty or 20 Groups?

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* 25. Do you participate in any Direct Repair Programs (DRP)?  Why or why not?

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* 26. If you participate in any DRP programs, has there been any notable changes in those relationships in recent years?

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* 27. Besides AASP-MN, what other resources do you commonly refer to for help you in your day-to-day business?

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