Complaint Experience Survey

Your feedback is valuable and enables us to improve our service to you

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* 1. Please provide us with your reference number?

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* 2. How would you rate your experience during the complaint process.

Extremely Poor

Poor

Ok

Good

Excellent

Extremely Poor

Poor

Ok

Good

Excellent

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* 3. Were you kept informed during the complaint process?

Yes

No

If No - provide us with further details to allow us to investigate.

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* 4. Was your complaint resolved in a timely, efficient and effective manner?

Yes

No

If No - provide us with further details to allow us to investigate

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* 5. Please provide us with any comments or suggestions that you feel might help us improve the process.