To guarantee quality service, your opinion matters a lot. Could you be so kind to answer a few questions?

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* 1. Date of flight

Date / Time

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* 2. Flight number

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* 3. Type of passenger

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* 4. PRM category

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* 5. How did you arrive at the airport?

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* 6. How long did you have to wait for assistance?

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* 7. Did you pre-book assistance before you arrived at the airport?

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* 8. How did you activate the service upon arrival at the airport? 

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* 9. Please rate the quality of the PRM service activation

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* 10. Please describe the service provided by KEF Airport assistance staff

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* 11. Please rate the quality of the service from KEF Airport's service staff

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* 12. What equipment was used by the KEF Airport PRM staff?

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* 13. Please rate the equipment used by the KEF Airport PRM staff

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* 14. Please rate the accessibility of the airport's PRM parking

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* 15. Please rate the accessibility of the airport's check-in

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* 16. Please rate the accessibility of the border control

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* 17. Please rate the accessibility of security control

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* 18. Please rate the accessibility of the boarding gate

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* 19. Please rate the accessibility of the arrivals area

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* 20. Please rate the accessibility of the airport's shops, cafés etc. 

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* 21. Please rate the accessibility of the airport's toilets

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* 22. Are there any other comments about your experience at KEF Airport?

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