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Customer Satisfaction Survey
1.
Do you Live in LIC or Outside of LIC
LIC
Outside LIC
2.
How Often Do You Do Grocery Shopping
Daily
2-3 Times a week
Once a Week
Every Other Week
Less Often
3.
How long Have You Been Shopping at Foodcellar ?
First Time Shopper
Less Than 6 Months
6 Months to a Year
1-3 years
Over 3 Years
4.
How Often Do you Shop at Foodcellar
Daily
2-3 Times a Week
Once a Week
Every Other Week
Less Often
5.
Did you Find Everything you are Looking for Today ?
Yes, I did
No, I did not (Please Specify)
6.
How would you rate the quality of our Products?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
7.
How Would you rate Overall Customer service Experience at Foodcellar ?
Excellent
Good
Average
Below Average
Poor
8.
How Friendly Do you Find Foodcellar's Staff ?
Extremely Friendly
Very Friendly
Somewhat Friendly
Not So Friendly
Not At All
9.
How responsive have we been to your questions about our products?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
10.
Which of the following words would you use to describe Foodcellar? Select all that apply.
Reliable
High quality
Useful
Unique
Good value for money
Overpriced
Poor quality
Unreliable
11.
Overall, how satisfied or dissatisfied are you with Foodcellar?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
12.
Please Rate The Cleanless Of Our Store ?
Excellent
Good
Fair
Poor
13.
On a scale of 0 to 10,
How likely is it that you would recommend Foodcellar to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
14.
Do you use any Online Grocery Delivery Service
Yes
No
15.
If Yes Please Which Online Platforms you use for Grocery Delivery
Fresh Direct
Instacart
Uber
Amazon Fresh
Hello Fresh
Grubhub
Doordash
Other (please specify)
16.
Have You Used Foodcellar's Delivery App or Website for your online Grocery Delivery Before?
Yes ,I always Use them
Yes ,I used them couple times
No , I Never Used Them before
Yes, I used them But had some challenge (Please Specify)
17.
Did you experience any issue ?
Yes
No
If Yes Please Specify
18.
Did you know that foodcellar supports local shops and communities ?
Yes
No
19.
Does Knowing this encourage you to choose us for your grocery needs ?
Yes
No
20.
How can We improve your experience and make Foodcellar Even Better ?
Current Progress,
0 of 20 answered