Online Utility Bill Payments

Having Trouble Paying Your Utility Bill Online?

We welcome your feedback. Please complete the short survey below. Your input is important as we continue to work with our vendor to improve the online payment process.

If you have any questions or wish to speak with our customer service staff, please call us at 704-736-8497.

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* 1. Customer Name

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* 2. Are you a new or existing customer?

New

Existing

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* 3. User ID (Email Address)

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* 4. What problem(s) are you experiencing?

Page will not load.

Account does not exist message (But you previously created an account).

Never receive the verification email to validate the account.

Page redirects too many times (Redirect Error).

Receiving this message: We encountered a problem. We are experiencing difficulties processing this transaction.

Cannot Reset Password (Never receive the password reset email)

Other (please specify)

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* 5. Date and time problem occured:

Date / Time

Date

Time

AM/PM

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* 6. Have you tried clearing the cache / deleting cookies on your device?

Yes

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* 7. What devices do you use to pay your bill?

Mobile Phone - Android

Mobile Phone - iPhone

PC /Laptop

Tablet

I have problems on all devices.

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* 8. What type of Internet service do you use?

Mobile Data Carrier

Public Wi-Fi

Home or Work ISP connection

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* 9. What browsers are you using?

Chrome

Edge

Internet Explorer

Firefox

Safari

Other (please specify)