Having Trouble Paying Your Utility Bill Online?

We welcome your feedback. Please complete the short survey below. Your input is important as we continue to work with our vendor to improve the online payment process.

If you have any questions or wish to speak with our customer service staff, please call us at 704-736-8497.

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* 1. Customer Name 

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* 2. Are you a new or existing customer?

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* 3. User ID (Email Address)

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* 4. What problem(s) are you experiencing?

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* 5. Date and time problem occured:

Date
Time

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* 6. Have you tried clearing the cache / deleting cookies on your device?

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* 7. What devices do you use to pay your bill?

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* 8. What type of Internet service do you use?

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* 9. What browsers are you using?

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