Media-Upper Providence Free Library 2022 User Survey

The Media-UP Library is working on its 2022 Strategic Plan to strengthen the library’s essential and evolving role in the community.

Would you please complete the survey to help us with this process.

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* 1. How often do you visit the library?

A few times a week

A few times a month

A few times a year

Online only

Never

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* 2. When you or your family visit the Media-UP Library, what do you do?
Please check all that apply.

	Yes	No	Unaware of item/resources
Borrow Books	Borrow Books Yes	Borrow Books No	Borrow Books Unaware of item/resources
Borrow CD/DVD's	Borrow CD/DVD's Yes	Borrow CD/DVD's No	Borrow CD/DVD's Unaware of item/resources
Borrow Museum Passes	Borrow Museum Passes Yes	Borrow Museum Passes No	Borrow Museum Passes Unaware of item/resources
Borrow WIFI HOTSPOTS (Internet on the Go)	Borrow WIFI HOTSPOTS (Internet on the Go) Yes	Borrow WIFI HOTSPOTS (Internet on the Go) No	Borrow WIFI HOTSPOTS (Internet on the Go) Unaware of item/resources
Use the Computers or WIFI	Use the Computers or WIFI Yes	Use the Computers or WIFI No	Use the Computers or WIFI Unaware of item/resources
Attend Children's Programs	Attend Children's Programs Yes	Attend Children's Programs No	Attend Children's Programs Unaware of item/resources
Attend Adult Programs	Attend Adult Programs Yes	Attend Adult Programs No	Attend Adult Programs Unaware of item/resources
Read Newspapers or Magazines	Read Newspapers or Magazines Yes	Read Newspapers or Magazines No	Read Newspapers or Magazines Unaware of item/resources
Socialize, hang-out, or use the facilities	Socialize, hang-out, or use the facilities Yes	Socialize, hang-out, or use the facilities No	Socialize, hang-out, or use the facilities Unaware of item/resources

Other (please specify)

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* 3. Due to COVID closure the Library added more electronic resources.
Please check all resources below that you have used.

Media-UP Library Axis360 eBook Collection

DELCO Overdrive/Libby eBooks

HOOPLA Streaming Service

DELCO e-Newspaper & Magazines

DELCO e-Reference Databases

None of the above

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* 4. Please rate in order of preference your top three choices where you would like to see the library expand its materials, programs and services?

	1st choice	2nd choice	3rd choice
Food & Drink	Food & Drink 1st choice	Food & Drink 2nd choice	Food & Drink 3rd choice
Art & Music	Art & Music 1st choice	Art & Music 2nd choice	Art & Music 3rd choice
Literature	Literature 1st choice	Literature 2nd choice	Literature 3rd choice
Sports & Fitness	Sports & Fitness 1st choice	Sports & Fitness 2nd choice	Sports & Fitness 3rd choice
Travel	Travel 1st choice	Travel 2nd choice	Travel 3rd choice
Current Events/Politics	Current Events/Politics 1st choice	Current Events/Politics 2nd choice	Current Events/Politics 3rd choice
Finance	Finance 1st choice	Finance 2nd choice	Finance 3rd choice
Parenting	Parenting 1st choice	Parenting 2nd choice	Parenting 3rd choice
Gardening	Gardening 1st choice	Gardening 2nd choice	Gardening 3rd choice
History	History 1st choice	History 2nd choice	History 3rd choice

Question Title

* 5. Media UPstairs is a new initiative to develop the second floor of the library as a Community Hub, a meeting area for residents, businesses, and non-profits to network and partner in activities benefitting our community.

Please check if you have any interest in the following potential collaborations:

A Library of “Things” to lend tools and equipment.

Fix-it workshops for experts to show how to repair items.

A “Human” Library for patrons to share languages, culture, cooking, etc.

Workshops/Clubs, such as gardening , holiday crafts, and other hobbies.

Please share your vision/ideas for community partnerships.

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* 6. Do you have any program or service ideas that you would like the library to consider?
Please specify here:

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* 7. Please rate the following areas:

	Very good	Adequate	Poor	Do not know
Check out area	Check out area Very good	Check out area Adequate	Check out area Poor	Check out area Do not know
Computer area	Computer area Very good	Computer area Adequate	Computer area Poor	Computer area Do not know
Children’s Room	Children’s Room Very good	Children’s Room Adequate	Children’s Room Poor	Children’s Room Do not know
Upstairs/second floor	Upstairs/second floor Very good	Upstairs/second floor Adequate	Upstairs/second floor Poor	Upstairs/second floor Do not know
Outside grounds/landscape	Outside grounds/landscape Very good	Outside grounds/landscape Adequate	Outside grounds/landscape Poor	Outside grounds/landscape Do not know
Inviting atmosphere	Inviting atmosphere Very good	Inviting atmosphere Adequate	Inviting atmosphere Poor	Inviting atmosphere Do not know

Suggestions or comments on any of the above areas.

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* 8. When you visit the Media-UP Library, has the staff been courteous, professional and helpful?

Yes

Suggestions or comments

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* 9. We need your help updating our messaging. How would you rate the Media-UP Library’s website, and social media presence?

	Very good	Adequate	Poor	Do not know
Mediauplibrary.org website	Mediauplibrary.org website Very good	Mediauplibrary.org website Adequate	Mediauplibrary.org website Poor	Mediauplibrary.org website Do not know
Mediauplibrary Facebook	Mediauplibrary Facebook Very good	Mediauplibrary Facebook Adequate	Mediauplibrary Facebook Poor	Mediauplibrary Facebook Do not know
Muplibrary Twitter	Muplibrary Twitter Very good	Muplibrary Twitter Adequate	Muplibrary Twitter Poor	Muplibrary Twitter Do not know
Mediauplibrary Instagram	Mediauplibrary Instagram Very good	Mediauplibrary Instagram Adequate	Mediauplibrary Instagram Poor	Mediauplibrary Instagram Do not know

Suggestions or comments

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* 10. Would you like to be added to Media-UP Library email newsletters for our latest programs and services, or be interested in becoming a volunteer for library events?
Please check all that apply:

	Yes	No
Children's Newsletter	Children's Newsletter Yes	Children's Newsletter No
Adult and Main Services Newsletter	Adult and Main Services Newsletter Yes	Adult and Main Services Newsletter No
Volunteer for library	Volunteer for library Yes	Volunteer for library No

If yes to any of the above, please add email here (contact information confidential):

We would like to know just a little about you.

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* 11. What is your age?

Under 18

18 to 24

25 to 34

35 to 44

45 to 54

55 to 64

65 and over

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* 12. What is your residency?

Media Borough

Upper Providence

Nether Providence

Swarthmore

Wallingford

Other (please specify)

Thank you for taking the time to share your information and thoughtful suggestions.

The Media-Upper Providence Free Library Board of Trustees

Media-Upper Providence Free Library 2022 User Survey

Question Title

* 1. How often do you visit the library?

Question Title

* 2. When you or your family visit the Media-UP Library, what do you do? Please check all that apply.

Question Title

* 3. Due to COVID closure the Library added more electronic resources. Please check all resources below that you have used.

Question Title

* 4. Please rate in order of preference your top three choices where you would like to see the library expand its materials, programs and services?

Question Title

Question Title

Question Title

* 6. Do you have any program or service ideas that you would like the library to consider? Please specify here:

Question Title

* 7. Please rate the following areas:

Question Title

* 8. When you visit the Media-UP Library, has the staff been courteous, professional and helpful?

Question Title

* 9. We need your help updating our messaging. How would you rate the Media-UP Library’s website, and social media presence?

Question Title

* 10. Would you like to be added to Media-UP Library email newsletters for our latest programs and services, or be interested in becoming a volunteer for library events?Please check all that apply:

Question Title

* 11. What is your age?

Question Title

* 12. What is your residency?

* 2. When you or your family visit the Media-UP Library, what do you do?
Please check all that apply.

* 3. Due to COVID closure the Library added more electronic resources.
Please check all resources below that you have used.

* 6. Do you have any program or service ideas that you would like the library to consider?
Please specify here:

* 10. Would you like to be added to Media-UP Library email newsletters for our latest programs and services, or be interested in becoming a volunteer for library events?
Please check all that apply: